Customer Service Supervisor
Ensambles Hyson is a private company founded in 1989, which manufactures products for a global irrigation industry leader.
At Ensambles Hyson, we not only develop great products, we also develop great people! We look for high-caliber, high-potential employees who are looking for the chance to grow and make a difference on the job and in the world around us.
Ensambles Hyson es una empresa privada fundada en 1989, que fabrica productos para un líder global de la industria de riego .
En Ensambles Hyson, no sólo desarrollamos productos, también desarrollamos la gente! Buscamos alto calibre , empleados de alto potencial que están buscando la oportunidad de crecer y hacer una diferencia en el trabajo y en el mundo que nos rodea .
- Oversee the Group of Customer Service Representatives supporting distributors, contractors and homeowners in phone support, service, order entry, billing, Electronic Data Interchange (EDI), marketing programs and/or Retailers yearly programs and other sales and service functions as necessary for the assigned customer base Domestic and International.
- Communicates customer experience, quality standards and expectations to staff and provide coaching and support for improvement.
- Responsible for minimizing service-related delivery delays.
- Oversees returns goods requests, other service issues and any other adjustments for customers.
- Responsible for Recruiting of Temporary and Core staff.
- Implement and review call center policies and procedures.
- Handles administrative processes such as, payroll, yearly performance appraisals, corrective action plans.
- Develops the yearly manpower planning.
- Identify opportunities and drive solutions to enable automated tools and applications.
- Handles especial projects from development to implementation.
- Preparers report about Service metrics for Management.
- Responsible for new hiring training.
- Excellent communication skills both written and verbal in English (English skills should be strong enough to think that it is the candidate’s native language) to communicate with external and internal customers and other groups within the company.
- 2- 4 years’ experience as Customer Service Supervisor for, Technical Support (Internet, Mobile phones, Applications) order entry, call center inbound/ outbound operation and perhaps inside sales for customer within the United States.
- Excellent reporting skills.
- Excellent customer service skills. Strong verbal and written communications skills.
- Self-starter with good organizational skills and able to handle multiple tasks.
- Ability to travel as required through the United States.
- Bachelor’s Degree in Business or a related field or equivalent work experience.
- Master’s Degree in Marketing, Management Information Systems and/or related field.
- Possess working knowledge of Irrigation products, systems and customers.
- Knowledgeable in PeopleSoft, Microsoft Suite (Excel, Word, Outlook), and other applications.
- Demonstrated success working in a team environment and leadership skills.
- Able to address and solve problems to deliver timely to customers.
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