Patient Recruitment Programs Operations Lead/Associate Manager/Manager


Collaborate with Patient Recruitment Strategy Lead and manage the coordination, planning, and implementation of Patient Recruitment and Retention support operational plans on small, or single region studies. Position may be responsible for the implementation of smaller programs in their entirety. Communicate with sponsors and project teams to implement and monitor impact of the recruitment/retention tactical plan; make additional operational and tactical recommendations as needed based on study performance. Collaborate with internal teams and external providers to deliver all appropriate tactics associated with the recruitment/retention strategy. Represent Quintiles Patient Recruitment at site/sponsor-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required.


  • Work together with recruitment strategy lead to translate recruitment and retention strategy into operational and tactical plan to positively impact recruitment and retention rates for assigned projects
  • Serve as internal consultant to project teams to implement operational recruitment plans on new and/or existing projects needing recruitment and retention services
  • Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects)
  • Serve as primary operational project contact for patient recruitment and retention programs with sponsor to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
  • Management of assigned project budget(s) to meet financial and company goals (realization targets)
  • Coordinate operational and tactical related project activities for study team and sponsor to ensure that overall project milestones are met
  • Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
  • Other duties as assigned by Management
  • Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional support as needed
  • Leverage internal intelligence to support and refine strategy on assigned projects
  • Provide technical expertise as able in support of project specific and interdepartmental training efforts
  • Support continued process improvement to ensure quality in the unit


  • In depth knowledge of the drug development processes across all functional areas
  • Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
  • Excellent organizational and problem solving skills
  • Effective time management skills and ability to manage competing priorities
  • Strong interpersonal skills effective presentation skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
  • Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel
  • Good written and verbal communication skills including good command of English
  • Ability to influence effectively within SPN/PRP team and project teams including TSL, PL, CL, CRA and the customer


Bachelor’s degree in a health care or other scientific discipline or educational equivalent; 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience


  • Extensive use of keyboard requiring repetitive motion of fingers
  • Extensive use of telephone and face-to-face communications requiring accurate perception of speech
  • Regular sitting for extended periods of time
  • May require travel

EEO Minorities/Females/Protected Veterans/Disabled

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