IT Program Manager


The IT Program Manager position will plan, supervise, and manage the direction of multiple medium-size projects with a single aim and/or one large strategic project at local, regional, or global levels. These projects/programs will be performed in collaboration with project team members and stakeholders, ensuring the integration, coordination, timing, and consistency of process throughout. The incumbent is expected to be able to deliver, within the constraints of scope, quality, time and cost, complete IT project solutions utilizing the corporate System Life-Cycle (SLC) processes. Overall project /program budgetary responsibility will typically be up to $5,000,000. The incumbent working closely with the IT Program Director on both strategic and tactical delivery of IT projects with the appropriate teams and direct reports.

Major Responsibilities

  • Develop, and act as a custodian for, the project/program vision
  • Define the project/program objectives and provide input into the Business Case
  • Ensure that projects/programs successfully control and monitor progress, addressing risk and issue management, resource conflicts, effective communications, and stakeholder involvement, as appropriate
  • Recommend course of action regarding project/program issues and concerns, implement mitigation plans, then escalate risks and issues as necessary
  • Work with financial stakeholders to support budget construction, as required, and to control expenditure to achieve financial objectives
  • Allocate resources in accordance with strategic and tactical priorities and company goals and objectives. Request project team membership from other department, if required. Actively compare competing needs and benefits against existing work and strategies.
  • Ensure that staff follows Quintiles System Life-Cycle (SLC) and Computer System Validation (CSV) procedures.
  • Develop, implement, and review methods to assess quality and efficiency of work performed by team, including metrics, internal process improvement, Operating Procedures, and Work Instructions
  • Actively assist in the strategy for continuous improvement to project management best practices
  • Assist the IT Program Director in removing potential barriers that limit the effective delivery of IT projects/programs within the organization
  • Manage and coordinate the implementation of internal, external, and off-the-shelf business applications with all IT and business groups
  • Maintain knowledge of the IT industry; analyze the abilities of tools and technologies, compare with the need of the business, then recommend potential solutions to managers within the business
  • Manage and mentor staff in accordance with organizational policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems; approving actions for Human Resource matters
  • Other duties as assigned

Required Knowledge, Skills, and Abilities

Candidate should have a minimum of 10 years formal project/program management experience; or equivalent combination of education, training and experience. Candidate should possess a Bachelor’s degree, PMP and/or PgMP certification, and significant experience within a regulated industry environment, preferably GxP-related.

  • Several years of experience within a regulated industry environment, preferably, experience in healthcare, life sciences or pharmaceutical industry preferably in clinical research IT
  • Executed client facing engagements / system implementations
  • Experience implementing and supporting the Oracle Argus Safety Suite
  • Conversational understanding of the Pharmacovigilance business
  • Advanced verbal and written communication skills, with ability to lead and motivate diverse teams
  • Large scale enterprise program/project management from conceptualization through implementation
  • Accountable for accurate forecasting of IT project resources, capital planning and estimation
  • Defines, applies, and reports on appropriate metrics for project control
  • Managing dependencies and integration across multiple IT groups and systems
  • Significant experience with System Life-Cycle (SLC)
  • Group motivation and discipline
  • Proven analytical skills for managing project risks, resources, expectations and budgets
  • Resource planning and optimization
  • Budget tracking, vendor management, stakeholder communications
  • Innovation and change management

Minimum Required Education and Experience

  • Candidate should possess a Bachelor’s degree, PMP certification, and significant experience within a regulated industry environment, preferably GxP-related
  • Formal Program Management training
  • Experience in line management, coaching, and mentoring staff
  • Candidate should have a minimum of 10 years formal project/program management experience; or equivalent combination of education, training and experience

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