IPT Specialist 2


Integrated Processes and Technologies (IPT) provides cross-functional solutions integrating people, processes and technologies in order to make effective business decisions. Support activities within IPT in line with goals and objectives at either a regional or global level.


  • Provide customers, staff or stakeholders with projects, systems or technical support in line with project plans or initiatives.
  • Provide internal/external customer facing support.
  • Participate on teams (internal or external to IPT) as assigned. May act as a back up for more senior staff.
  • Identify quality issues and support corrective action plans and preventive measures. Escalate risks/issues as appropriate.
  • May participate in UAT validation.
  • Create, maintain and review system or process documentation and guidelines with guidance.
  • Maintain quality standards, may assist with trend analysis and track user requests for enhancements. Track and provide data for project updates. Escalates as appropriate.
  • Maintain compliance with eSOPs, training and keep current on knowledge and relevant initiatives.
  • Assist with system interface or process map specification requirements. May help with process documentation or communication activities.
  • Participate in change initiatives; active change advocate.

All responsibilities are essential job functions unless noted as nonessential (N).


  • Basic knowledge of SOPs, GCPs, related regulatory requirements and systems or process requirements
  • Good computer literacy, organizational, communication and problem-solving skills
  • Ability to handle multiple priorities, tasks and meet deadlines
  • Self motivated and able to work with limited supervision
  • Good customer service skills


  • Bachelor’s degree, or educational equivalence, in clinical, biological or mathematical sciences, business or related field with 1 year experience in a clinical research environment with specific knowledge of clinical systems or equivalent combination of education, training and experience


  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time

EEO Minorities/Females/Protected Veterans/Disabled

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