Investigator Services Representative (Based in Singapore - Managing Japanese Sites)

Quintiles pioneered the idea of helping pharma companies conduct objective clinical trials to establish not only whether a drug is effective, but who can take it safely. Our customers have relied on us to design and conduct rigorous clinical research for decades, from small studies to multinational mega-trials. However, we continue to develop new ways of interpreting and evaluating data that allow us to create more effective trials and determine outcomes faster. If that is your passion, we have a place for you.

We are looking for suitable individuals to fill the position of :

Investigator Services Representative

Job Responsibilities:

  • Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests
  • Act as primary contact for clinical investigator sites.
  • Resolve issues for study coordinators concerning any aspects of the laboratory services in a timely manner
  • Liaise with support services in order to facilitate the laboratory sampling process
  • Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner
  • Assist with training new team members


  • High school diploma or educational equivalent and 2 years customer service experience; or equivalent combination of education, training and experience
  • Excellent customer service skills
  • Ability to speak and communicate in Japanese fluently to interact with customers based in Japan
  • Good organizational and operational skills
  • Good accuracy and attention to detail skills
  • Strong written and verbal communication skills including good command of English language
  • Computer proficiency in word processing and database entry
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

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