HR Professional Services Center Customer Service Representative 2(Dalian)
Complete data audits to insure data integrity for HRIS applications supported by the HR PSC. Assess and analyze findings of data audits and disseminate to HR PSC management. Prepare, analyze and disseminate monthly metrics reports for HR PSC Key Performance Indicators. Project Administration.
Coordinate global and regional data audit processes, including identification, reporting, user communication, and remedial training.
Coordinate regulatory compliance activity, including handling payroll and other interface file reconciliations and PeopleSoft HR security access forms.
Coordinate Key Performance Indicator (KPI) reporting; provide weekly, monthly, and annual reports; make changes as needed to KPI tracking procedures. •
Coordinate the HR PSC mass upload processes emplying a variety of methods, table maintenance, user acceptance testing (UAT), and data corrections.
Maintain documentation of current admin processes, remove duplicative work, and establish global standards.
Manage project activity related to small to medium scale HR PSC projects; may be project lead in some activities, as assigned by management. Interact with stakeholders outside of HR PSC to achieve project deliverables.
Provide training and support as required to HR PSC teams.
All responsibilities are essential job functions unless noted as nonessential (N).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Excellent verbal and written communication skills
Excellent customer service skills
Effective organizational and administrative expertise
Ability to analyze data and enter data accurately and efficiently
Attention to detail
Ability to determine process improvement opportunities and support change activities
Working knowledge of Human Resources-related issues
Skill in using MicroSoft Office applications including Word, Excel, Project, Access and Visio
Ability to cope with a high workload
Ability to type a minimum of 60 words per minute
Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Associate’s degree or educational equivalent and 4 years HRIS experience; or equivalent combination of education, training and experience
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time
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