Customer Care Advisor

Customer Care Advisors

Located: Uxbridge, West London

Kick Start your career with Quintiles and springboard your way into the world of Pharmaceutical Sales..

Are you passionate and customer focused, with the ability to see things through to resolve – Do you have the determination to make a difference?

If so, now is your chance to shine!

Quintiles, a global employer and twice winner of the ‘Gold’ standard investors in people award, are actively seeking energetic individuals with a commercial edge to work in a prestigious office, based in the heart of West London

This role will give you the opportunity to showcase your talents, whilst achieving excellent Customer Service, through front line contact with key Customers. Working in a positive, fun and friendly team environment, this is a great role to demonstrate your self- motivation and customer focused approach to work. You will reactively answer customer queries, process orders and deal with deliveries, along with making outbound calls to GP practices regarding flu vaccines.

Sound good so far?… Great , you will also maintain existing relationships with health care professionals, A Win Win – For you in terms of raising your profile commercially or perhaps it will give you the opportunity to use your degree that you have worked so hard to achieve – For the company helping us to re-affirm our long-standing position in the industry as an employer of choice.

This position will give you an opening into the industry with a potential to explore new opportunities in this arena.

Quintiles – Helping candidates and commercially experienced individuals to flourish…


Voted in top 15 Great Places to Work

Ranked in top 25 Best Place to Work Global Awards

Investors in People Gold Standard

Recruiter of the Year 2012

No.1 CSO for 12th consecutive year.

Britain’s Healthiest Company 2013


Competitive Salary Bonus

Life Assurance, Pension & Private Health Insurance

Additional Voluntary Benefits available including:

Health Insurance (Dental, Health Screen and Optical)

Health Clubs and Gym Discounts

Childcare Vouchers

Give As You Earn

Please visit www.quintiles.co.uk/careers to apply.

For additional support with your online application please call our Talent Management Team on 0118 4501550.

We also welcome applications for alternative territories and roles e.g.

Medical Sales Representatives, Primary Care Representatives, Secondary Care Representatives, Key Account Managers, Market Access Specialists and MSLs, at anytime.

Key Attributes & Capabilities:

A high level of drive, determination and persistence with a desire to exceed results

Previous telesales experience or customer service background

Able to plan efficiently

Strong commercial acumen

Excellent communication skills – verbal and written

Proven organisational, prioritisation and planning skills

Ability to analyse and interpret data from a variety of sources and systems

An attitude which is positive, energetic, flexible and supportive in a challenging environment

Competent PC / IT skills with strong attention to detail

Strong ethical working behaviour

Strong self-starter with energy and resilience

Graduate level education or equivalent training and experience

Full eligibility to work in the UK

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