Associate/Director, Clinical Operations, Medical Device & Diagnostics


Direct clinical monitoring operations for a designated Quintiles regional office or group to ensure projects are appropriately resourced and employees are trained and developed to meet project needs. Work with country/region leadership in formulating effective strategic goals and objectives for designated region and assures operational alignment with senior management priorities. Supervise Sr Clinical Research Associates (CRAs), Clinical Research Specialist (CRSs), Clinical Operations’ Managers and/or Associate Managers. Client Management for effective operational delivery.


Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process. Evaluate current methods and develops office/region based tools for onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs.

Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable.

Allocate resources to clinical research projects by assigning staff to clinical studies that are appropriate to their experience and training. May participate in country/region coordinated resourcing process.

Manage the quality of assigned staff’s clinical work through regular review and evaluation of work product. This review may include review of written materials, soliciting internal and external customer feedback, and review of project assignment completion. Identifies quality risks and issues and create appropriate corrective action plans.

Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by clinical operations management.

Act as a coach and mentor for staff members as they develop in their roles. Collaborate with project leadership including the PM and other functional leadership to manage project related challenges and to achieve exemplary customer service. Act as an adjunct CRS or CPM as needed to support achievement of study objectives.

Participates in corporate or departmental quality or process improvement initiatives.


Advanced knowledge and ability to apply GCP/ICH/ ISO 13485 and applicable regulatory guidelines

Knowledge of clinical research financial parameters and project financial tracking and accounting methods

Strong leadership skills

Effective presentation skills

Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint

Strong written and verbal communication skills including good command of English

Excellent organizational and problem solving skills

Effective time management skills and ability to manage competing priorities

Ability to establish and maintain effective working relationships with coworkers, managers and clients


Bachelor’s degree in a health care or other scientific discipline or educational equivalent; 10 yrs of clinical trials experience including 3-5 years experience of medical device clinical trials. 5 years’ experience in a leadership capacity or equivalent combination of education, training and erperience.


Extensive use of telephone and face-to-face communication requiring accurate perception of speech

Extensive use of keyboard requiring repetitive motion of fingers

Regular sitting for extended periods of time

Regular travel, approximately 30% of work week

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