Team Relations Specialist

    • Detroit, MI

Preferred Qualifications

  • Coursework toward Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR)
  • Bachelor's degree in business or human resources
  • History and proven track record of experience in team member relations
  • 4 years of general business experience, preferably in mortgage banking, sales support or a customer/client service industry
  • Excellent telephone, communication (verbal and written) and organizational skills
  • Excellent spelling and grammar
  • Ability to meet deadlines as assigned
  • Strong knowledge of Microsoft Office, InfoPath and SharePoint
  • Ability to work well in a team environment
  • High level of interpersonal skills
  • High level of confidentiality and the ability to handle sensitive or confidential situations and documentation
  • Ability to work in an environment with dynamic and ever-changing priorities
  • Ability to work in an environment that embraces feedback and provides it freely

Job Summary
The Team Relations Specialist serves as a generalist for all teams by answering non-complex questions and escalating issues as appropriate. While supporting the culture of Quicken Loans, they handle all the team relations issues.

  • Support the culture of Quicken Loans
  • Handle all team member relations issues
  • Serve as a generalist for all human resources teams, including recruiting, leadership development and education, payroll, compensation, HRIS and benefits, by answering non-complex questions and escalating issues as appropriate
  • Provide team relations support to the team members and leaders of the company
  • Handle paperwork for new hires and assist with the new hire orientation
  • Assist with written and verbal disciplinary reviews while tracking performance information
  • Conduct exit interviews
  • Perform instructor-led and computer-based training
  • Collaborate closely with legal to ensure compliance and mitigation of business risk
  • Be a strategic business partner to the businesses you support
  • Actively participate in business leader meetings
  • Ensure HR initiatives are aligned to business objectives
  • Be an advocate for team members, leaders and the company
  • Actively participate in meetings to share updates on outstanding issues, provide summaries of issues to analyze trends and brainstorm solutions with the team

Who We Are
Rock Central is a Detroit-based professional services company obsessed with delivering innovative, effective solutions to meet the diverse needs of our clients. From legal and finance to technology and public relations, our expertise spans from executive consulting all the way to tactical implementation. We thrive at the intersection of people, process and technology and empower our partners to unleash the maximum potential of their business through unmatched partnership and the entrepreneurial spirit of a startup. From the smallest venture to the largest enterprises, we believe having an impact is never a question - it's part of our DNA.

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

Quicken Loans is the largest mortgage lender in the nation.

Quicken Loans Company Image

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