Security Officer

Who We Are
The Detroit-based Rock Family of Companies includes Quicken Loans Founder and Cleveland Cavaliers Majority Owner Dan Gilbert's portfolio of more than 100 companies. The Rock Family of Companies' mission is to increase growth, innovation and prosperity in the cities in which its more than 30,000 team members live, work and play. Key initiatives include real estate development, community investments and economic development. Rock Security offers 24/7 safety and security services and training to the Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

Job Summary
The Hotel Security Officer patrols the hotel and public premises in order to maintain the safety and security of our team members, guests and assets. The Hotel Security Officer must be very familiar with all property details and services in order to ensure that our guests' arrival, stay and departure experience is pleasant and issue-free. This team member responds to various types of incidents, emergencies and conflicts, which require a professional and hospitable approach. As such, we are seeking individuals with an outgoing, assertive and self-controlled personality.

Responsibilities

  • Perform and enforce directives set forth by the Director of Security
  • Effectively monitor and protect hotel assets
  • Respond to emergencies or critical incidents, following the emergency response plan
  • Follow proper patrol procedures and ensure proper documentation of property patrols
  • Assist with shipping and receiving procedures
  • Understand the hotel's cash handling procedures and report any procedure violations to the General Manager and Director of Security
  • Investigate all incidents following proper investigative procedures for loss of hotel assets and ensure compliance with policies
  • Conduct special investigations and surveillance in areas such as internal and external theft
  • Effectively monitor and control access to the property
  • Patrol public areas to detect fires, unsafe conditions, security issues, and damaged or inoperative safety equipment
  • Log activities and events occurring on shift
  • Be responsible for the safety and security of the hotel guests, team members and property
  • Inspect and evaluate hotel security activities to ensure compliance with security policies and procedures
  • Maintain working relationships with local law enforcement agencies
  • Be responsible for preparing evidence, filing complaints, making court appearances, handling legal counsel coordination, and maintaining and protecting records and evidence
  • Monitor the hotel via security cameras
  • Evaluate potential security threats to the hotel, personnel and guests
  • Maintain records or reports of all incidents
  • Maintain a safe and neat appearance at all times
  • Be knowledgeable of hotel activities, hotel events and local events at all times and provide guests with information as requested
  • Assist sick and injured guests and colleagues, ensuring documentation and disposition of reports
  • Create 100% guest satisfaction by providing the Shinola Hotel experience through a job performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
  • Give personal attention, take personal responsibility and use teamwork when providing guest service
  • Listen, apologize with empathy, find a solution and follow through when resolving guest problems
  • Perform bag checks
  • Assist with package handling
  • Perform age and identification validation/verification at times to ensure all guests consuming alcohol are 21 years of age or older (this may include use of an identification verifying device)
  • Perform other duties required to provide the service brand behavior and genuine hospitality

Requirements
  • Ability to interpret and follow established policies
  • Ability to deal with the general public, customers, team members, leaders and government officials with tact and courtesy
  • Ability to participate in and contribute to team projects and duties
  • Ability to plan and organize the workload
  • Superior communication skills, including the ability to de-escalate confrontational situations using verbal skills
  • Availability to work nights, weekends and holidays
  • Valid driver's license
  • Ability to lift 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds
  • Ability to walk or stand for a significant length of time
  • Security certification preferred
  • CPR certification preferred


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