Client Experience Captain

Who We Are

About Bedrock:

Detroit-based Bedrock is a full-service real estate firm specializing in acquiring, developing, leasing, financing, and managing commercial and residential buildings. Since its founding in 2011, Bedrock and its affiliates has committed more than $5.6 billion in acquiring and developing more than 100 properties in downtown Detroit and Cleveland totaling more than 16 million square feet. 


Bedrock is leading Detroit’s building boom with the city’s largest and most ambitious projects. These projects meet an increasing demand for Class A office space and modern living options in a growing and technology-centric urban core, with an emphasis on ground-level activation and increased walkability. In the next five years, Bedrock plans to deliver 3,500 new residential units to the market; from City Modern, an 8.4-acre neighborhood where residents can age in place; to 28Grand, where residents use the city as their living room; to the Hudson’s project, which will soon be home to Detroit’s tallest building and most landmark address. 


Our Core Values:   Independently Driven  |  Never Satisfied  |  Relentless Commitment to Service


Why Bedrock?

At Bedrock, we create unique experiences through real estate!  From your experience each day at the workplace to the experience we create for those who live, work, and play in our spaces, we are focused on making a lasting impression through our properties and developments.  We are looking for team members that want to make an impact in the fast-paced world of real estate, management and development and who want to be a part of a team who is changing the landscape in the cities where we work.  At Bedrock, you will be a part of an inspirational, energy-filled environment.  Come join the momentum!

What You'll Do/Need

Position Summary:

The Client Experience Captain is responsible for supporting daily operations and streamlining communication among the team and with our tenants.


  • Assist with overseeing day-to-day operations
  • Delegate tasks and manage deadlines
  • Communicate operational or maintenance-related issues to team members and tenants
  • Work with the Security Command Center to ensure communication is streamlined between team members and tenants
  • Coordinate with Garage Managers to address and rectify parking-relating issues
  • Promote Bedrock culture, motivate team members and build trust
  • Discover training needs, set clear team goals and provide informal coaching to drive personal and professional development
  • Suggest and organize team-building activities


  • Ability to multitask and work well in a fast-paced environment
  • Ability to maintain patience and a positive attitude during stressful situations
  • Strong PC skills and excellent written and verbal communication skills
  • Organizational, decision-making and time-management skills
  • Ability to work a rotating shift that includes days, afternoons and midnights

What’ll Make You Special

  • Demonstrated work experience as a leader

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