Account Specialist

Who We Are

Rock Connections is a contact services provider that makes interactions between brands and consumers easier and more effective. Serving a wide range of well-known, national brands, we provide client care and sales for companies in a variety of industries, including finance, automotive and health care. Leveraging technology, data and industry-leading training to strategically connect with consumers - we improve conversion rates and provide a greater return on marketing investments for our partners. And, we have a proven track record of strengthening brand reputations and driving value for the businesses we represent.

Job Summary

Account Specialists contact and transfer clients to other parties and persuade them on products, goods and services. This position requires someone who is production driven. The Account Specialist's duties include transfers, lead generation through cold calling and appointment setting.


  • Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
  • Use the internal proprietary software and technology of Rock Connections
  • Participate in regular training on products and clients of Rock Connections
  • Filter leads on behalf of Rock Connections clients

  • Excellent interpersonal, written and verbal communication skills
  • Strong sense of urgency
  • Passion to provide exceptional client service
  • Computer and software literate with ability to learn new systems quickly and adapt to new technology
  • Comfortable with receiving feedback and coaching

What'll Make You Special
  • 1 year of telemarketing and/or sales experience

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