Applications Systems Engineer, Contractor

Position Summary:

The Applications Analyst is responsible for application support and performance monitoring of production student assessment (K-12 tests) web applications.  This position will also work closely with DevOps staff, assisting in support of environment builds and continuous integration support. See technical landscape section below.  

Job Responsibilities:

  • Monitor logs and performance data daily for online student assessment web applications
  • Provide tier 2 escalation support for customer service technical service representatives, in order to mitigate customer downtime
  • Provide application trouble-shooting and issue resolution when possible.Escalate issues and collaborate with tier 3 development and/or systems staff as required
  • Deploy application environments and verify configurations to ensure compliance with build standards.Environments included in deployments and ongoing support will be production and all lower environments.
  • Work closely with DevOps staff for application delivery and support
  • Work closely with infrastructure systems team on platform stacks, products and upgrades
  • Provide internal support to developers, quality assurance, business analyst and product release staff to ensure code is properly deployed
  • Work with deployment and data teams on importing/exporting and trouble-shooting data issues
  • Lead installation and coordination of testing fixes for production related issues, following a change management process
  • Provide backup support for primary DevOps systems engineering staff as needed
  • Work collaboratively with Development, QA, DevOps, Infrastructure, Information Security, Customer Service and Product Release teams on deployment, environment and support issues
  • Participate in an on-call rotation for application support escalations
  • Administer monitoring checks and alerting (e.g. Nagios/Check_MK)

Skills Required:

  • Must be able to communicate effectively to all (internal and external) project team members across various in-person and remote telephone or web conferences.
  • Display excellent communication skills by being able to converse with technical and non-technical people; write concise and clear documentation; and make effective presentations.
  • Good customer focus, attitude and excellent interpersonal, verbal and written communication skills.
  • Ability to be self-directed and motivated.
  • A collaborative style that emphasizes teamwork, values the contributions of each team member, and encourages participation in achieving results for the organization and its customers.
  • Ability to organize time and information to successfully complete projects.
  • Multitasking skills a must.
  • Ability to listen and learn from others.
  • Analytical and strong problem solving skills.

Qualifications Required:

  • A Bachelor's degree in computer science or related field preferred (or equivalent experience)
  • 3 years of experience supporting of enterprise web applications and web services
  • Proficiency supporting ASP.NET with IIS and IIS management (e.g. app pools)
  • Ability to review web and application logs, making correlations with application performance and issue identification
  • Experience with F5 application load balancing preferred
  • SQL Server database administration and data quality management (light experience necessary)
  • Experience with application queueing/messaging management preferred
  • 1-2 years of experience in development teams using automation associated with continuous integration, deployment and release management (e.g. Jenkins, Bamboo, etc)
  • Application single sign-on with SAML and/or OAuth preferred
  • Ability to work in a fast-paced environment, managing multiple issues and administrative activities

Other Requirements: 

  • Must be authorized to work in the United States and not require visa sponsorship now or in the future.
  • Must be willing to relocate to the Minneapolis-St. Paul, MN area (telecommuting not available)
  • Schedule: 40 hours per week (more than 40 hours per week may be necessary depending on projects)


Technical Landscape at QAI:

SQL Server

ASP.NET stack




Elastic (Elasticsearch)

Content Delivery Network (CDN)



Active Directory Federation Services (ADFS)





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