Salesforce Administrator

Company Description:
Quartet is a pioneering technology company connecting physical and mental care to improve people’s health and quality of life. We are building a collaborative technology platform that brings together physicians, mental health providers, and insurance companies to effectively improve patient outcomes and drive down healthcare costs. Our data-driven platform identifies high-need patients and facilitates access to personalized care. Backed by $92MM in venture funding from top investors like GV (formerly Google Ventures) and Oak HC/FT, Quartet is headquartered in NYC and is currently operating in several markets across the US -- Pennsylvania, Massachusetts, Louisiana, Washington, Northern California, and New Jersey.

About the team & Opportunity:  Quartet is seeking a full time Salesforce Administrator to manage, develop and maintain our Salesforce CRM platform in order to ensure continued efficiency and productivity for Quartet’s operational teams while increasing our level of service we provide.  The position reports into Quartet’s Product Team and works cross functionally to ensure Salesforce workflows match and meet business requirements. The ideal candidate will have 3+ years of experience as a Salesforce Administrator. The candidate must be self-driven and have the ability to translate business requirements and technical specifications into a functioning solution for rapid development. Additionally, the candidate must be proficient with various configuration aspects of Salesforce including developing and building reports, dashboards, workflows, profiles, page layouts, and permission sets. Candidate will be responsible for providing recommendations for enhancements and modifications to improve system performance, operational efficiency, internal business process, and reporting. This individual must be committed to solving problems, providing assistance to the user base, and it is essential that they have a diligent work ethic. The ability to collaborate with others as a team player is a must.

Accountabilities:
- Analyze existing platform in order to create and maintain best practices
- Develop and maintain best business processes, automation and workflow to increase efficiency and productivity
- Provide Day to Day Helpdesk support to existing and new users
- Train & Assist new users with onboarding and platform utilization; develop training plans, materials, and documentation for platform users, keep materials up-to-date
- Manage fields/relationships, workflow rules, process builder and triggers
- Build and Maintain Advanced Reporting
- Troubleshoot and resolve platform issues and concerns
- Assess, cleanse, and maintain quality for all data
- Work with the development and support teams to manage and maintain the QA and release tools and processes
- Assist in evaluating 3rd party integrations with Salesforce


Minimum Qualifications:
- 3 years prior Salesforce Admin experience
- Knowledge of custom-developed functionality in Salesforce
- Experience in Apex, Visualforce, SOQL, Workflow, ProcessBuilder
- Strong interpersonal skills
- Excellent organizational skills
- Be a self-starter
- Potential addition: Experience working with agile teams

Preferred Qualifications:
- Experienced with 3rd party systems telephony integrations
- Nice to have: SFDC developer certification
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, full medical, dental + vision coverage, generous parental leave, commuter benefits, 15 free therapy sessions + unlimited copay reimbursements for mental healthcare, 401K, ESPP,  gym benefits.

Want to know what Quartet life is like? Click here to meet our team.

Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. jsmith@quartethealth.com). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: security@quartethealth.com.

Have someone to refer? Email talent@quartethealth.com to submit their details to us.

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