Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Quantcast

Technical Account Strategist

Chicago, IL
Are you a self-starter with a passion for Online advertising? Do you thrive in fast-paced, dynamic environments? Do you love using your technical background to tackle customer issues?

At Quantcast, the Technical Account Strategist team seeks to bridge the commercial needs to product and engineering through solution oriented account level operational support. We work towards technical resolution and analytical recommendations, based on business questions presented by our customers. We handle account challenges while maintaining the highest level of accountability against defined goals to response and resolution while goaled against customer happiness of our interactions with our customer.

Want more jobs like this?

Get jobs in Chicago, IL delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
As a TAS you execute against operational requests while seeking input and mentorship from team members around custom implementations and unusual asks. Your scope of work is operational, executing the day to day transactional requests through multiple systems and tools. You seek to understand complex workflow relationships and start to seek improvements to workflow through efficiency recommendations. You are able to take a defined request and deliver within SLA, using playbooks and workflow standard methodologies. You execute transactional requests with minimal errors. You learn the business context and product limitations for campaign setup and execution. You work effectively with customers and/or internal partners to clearly understand the request and identify any opportunities/problems arising from misalignment or misunderstanding. You provide accurate and clear status on your efforts to your customers and actively inform them of any changes in your SLAs.

Responsibilities

  • Execute against requests submitted through our internal ticketing platform, including: Media Plan Set-up, Campaign Set-up, Creative Trafficking, Site-list management.
  • Ensure all media plans and campaigns are set-up properly, accurately and are the best quality to service our clients
  • Develop a keen understanding of Quantcast Insertion Order terms & policies as well as campaign and product offerings.
  • Provide excellent customer support through internal and external communication channels
  • Maintain a high level of quality with minimal error against timely SLAs. 

Requirements

  • 2-3 years of experience in online advertising and/or supporting a software platform
  • Competent with handling data using excel or similar tools.
  • Strong communication skills including with clients and cross functional teams
  • Demonstrates understanding of prioritization, time management, and interpersonal skills.
  • Eager to work within a dynamic environment
  • Shown strong attention to details.
  • Shown ability to learn from mistakes.
  • Ability to work both independently and as part of a team.
  • BA/BS

Bonus Points

  • Familiarity with Ad Servers and Tag Implementation platforms
  • Basic understanding of languages such as JS / HTML / SQL
  • Coursework in Computer Sciences a plus

Quantcast is an advertising technology company and the creator of an innovative intelligent audience platform that empowers brands, agencies and publishers to know and grow their audiences online. Our solutions are leveling the playing field for our customers when it comes to effectively reaching audiences online and helping them power a thriving free and open internet for everyone. Founded in 2006 and headquartered in San Francisco, Quantcast has employees in 20 offices across 10 countries.

We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job ID: ae06157a-2e0f-49e3-b6fc-37e5db9059c2
Employment Type: Other

This job is no longer available.

Search all jobs