Senior IT Services Administrator, EMEA

Quantcast is hiring a Senior IT Services Administrator to join the IT Operations team in our Dublin office.

We have created one of the world's largest, living data-sets and we use it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing.

As a Senior IT Services Administrator, you will support local and remote employees in a fast growing organization. You will provide outstanding customer service and desktop support in a timely manner. As one of the key players who will work with every other employee here, you can juggle and prioritize multiple requests with patience and a smile.

This position will be based in Quantcast's Dublin office. You will also provide remote support to our European satellite offices and remote users, in partnership with our onsite IT support agencies in several locations. There may be infrequent travel to these locations.

Responsibilities:

  • Respond to requests; break/fix issues with PC and Mac hardware, software, applications and network
  • Provision network and application access including VPN and wireless
  • Help lead technical efforts to design and deploy common enterprise mobility tools to manage and configure laptops, mobile devices and access
  • Develop an end-to-end device and service lifecycle program from acquisition to delivery to retirement
  • Work across technical and business functions to deliver complex applications being an advocate for IT best practices, application support and device/data security
  • Documentation of systems for end users and other IT personnel

Requirements:

  • 5+ years of IT help/service desk level 1 to 3 experience with in-depth PC and Mac technical expertise to resolve issues and mentor others on staff.
  • Experience administering Windows infrastructure including Active Directory, System Configuration and Change Manage (SCCM), DHCP, DNS, printers
  • Can demonstrate solid understanding of core infrastructure: networking technologies (switch and router), demonstrates Windows and Mac server administration to configure and script when necessary (PowerShell, Bash), and security practices (access or permission control, OS hardening, and audits)
  • Outstanding interpersonal skills, including strong verbal and written communication skills
  • Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects

Bonus Points For:

  • Education in MIS or IT discipline, ITIL framework is a plus.
  • Office 365 or Google Apps administration experience.
  • Experience with Single-Sign-On Identity Provider and SAML integration to provision new applications

Quantcast is a fast-growing, late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

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