Senior Customer Insights Manager

Quantcast is hiring a Senior Customer Insights Manager to work on our Customer Insights team in our San Francisco office

We have created one of the world's largest, living data-sets and use it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing. 

As a Senior Customer Insights Manager, your work will inform strategic planning and decision-making throughout the product development process. You will keep the customer at the center of our business, working with partners in product, design, marketing, and commercial teams to shape and reshape the products and services we deliver.

Responsibilities

  • Execute end-to-end qualitative and quantitative research projects along all stages of the product lifecycle
  • Deliver polished output, both in verbal and written/graphical presentations/documents
  • Design research programs and implement systems to capture real-time feedback
  • Mine existing primary or available secondary research to provide market and customer insights
  • Build trusted relationships as a strategic consultant to cross-functional stakeholders

Requirements

  • Bachelor's degree, or equivalent
  • 5+ years experience conducting research projects in a corporate/end-client setting
  • Expertise in qualitative research (writing guides, conducting interviews, synthesizing data), quantitative research (writing questionnaires, advanced analytical methods (e.g. regressions)), and MS Excel and statistical software (R or SPSS, etc)
  • Strong, articulate, concise and thoughtful communicator/storyteller, both written and verbal
  • Proven ability to lead / project-manage cross-functional teams and drive and manage research logistics from recruiting to delivering incentives

Bonus Points

  • Bonus Points:
  • Expertise in advanced analytical methods (e.g. conjoint, max-diff)
  • Online Advertising domain experience
  • Experience with SQL
  • MA or MBA

Quantcast is a fast-growing, late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

Quantcast is a late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

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