IT Services Administrator

Quantcast is hiring a IT Services Administrator to work with our Global IT team in our London office.

We have created one of the world's largest, living data-sets and uses it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing. 

The IT Services Administrator is highly customer-oriented and possesses a high technical aptitude with mobile device configuration and cloud services administration. The ideal candidate will bring hands-on experience in global help/service desk teams supporting local and remote employees in a fast growing organization, preferably pre-IPO.

This person should be comfortable with multiple-location service and have an eye on planning for the future. The ideal candidate for this position not only has an understanding of IT networks and infrastructure, but also has a strong focus on providing outstanding customer service and desktop support in a timely manner. As one of the key players who will work with every other employee here, we’re looking for a positive person who can juggle and prioritize multiple requests with patience and a smile.

This position is a a 10-month contract and will be based in Quantcast's London office. You will also provide remote support to our European satellite offices and remote users, in partnership with our onsite IT support agencies in several locations. There may be infrequent travel to these locations.

Responsibilities:

  • Respond to requests; break/fix issues with PC and Mac hardware, software, applications and network
  • Provision network and application access including VPN and wireless
  • Deploy common enterprise mobility tools to manage and configure laptops, mobile devices and access
  • Work across technical and business functions to deliver complex applications being an advocate for IT best practices, application support and device/data security
  • Documentation of systems for end users and other IT personnel

Requirements:

  • 3+ years of IT help/service desk level 1 to 2 experience with in-depth PC and Mac technical expertise to resolve issues.
  • Experience administering Windows infrastructure including Active Directory, System Configuration and Change Manage (SCCM), DHCP, DNS, printers
  • Can demonstrate solid understanding of core infrastructure: networking technologies (switch and router), demonstrates Windows and Mac server administration to configure and script when necessary (PowerShell, Bash), and security practices (access or permission control, OS hardening, and audits)
  • Outstanding interpersonal skills, including strong verbal and written communication skills
  • Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects

Bonus Points For:

  • Education in MIS or IT discipline, ITIL framework is a plus.
  • Office 365 or Google Apps administration experience
  • Experience with Single-Sign-On Identity Provider and SAML integration to provision new applications

Quantcast is committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

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