Customer Success Specialist, UK Market

Quantcast is hiring a Customer Success Specialist to join the Customer Success team for our UK market in our Dublin office.

We have created one of the world's largest, living data-sets and we use it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing.

As a Customer Success Specialist, you will cultivate and support positive internal relationships with the sales & account management team in setup & executing the online advertising programs of Quantcast customer base.

Responsibilities:

  • Coordinating cross functionally to ensure all items needed are received in order for campaigns to launch on-time
  • Ensure all media plans and campaigns are set up properly, accurately and are at the best quality to service our clients
  • Work with Sales to ensure forecast and pipeline revenue is accurate and work with Customer Team to assist in the creation of insights and performance presentations
  • Help to ensure that the on- boarding of new clients is accomplished in a timely and efficient manner
  • Backup Contact for servicing clients and troubleshooting client issues in a timely manner, corresponding with them to deliver on starting collateral (insertion orders, creative, etc.)

Requirements:

  • Bachelors Degree
  • Native level English language skills
  • At least one years comparable experience within the digital advertising/ marketing industry.
  • Experience working in Excel and Powerpoint; with strong attention to detail, process driven and passionate about been organised
  • Proven customer service attitude including strong communication and interpersonal, multitasking and problem-solving skills

Bonus points if you have:

  • Strong grasp of fundamentals of the ad-tech world.
  • Worked in a fast paced, start-up like environment.



Quantcast is a late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

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