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Quantcast

Customer Success Specialist / Senior Customer Success Specialist

Quantcast is hiring a Customer Success Specialist to work on our East Coast Field Sales team in our New York office.

We have created one of the world's largest, living data-sets and we use it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing.

As a Senior Customer Success Specialist, you will work with a designated customer team to ensure flawless campaign execution and customer success for our top-tier clients.

Responsibilities

  • Ensure all media plans, campaigns and creative are set up properly, accurately and are the best quality to service our clients
  • Help the Account Management and Sales teams to ensure that the onboarding of new clients is accomplished in a timely and efficient manner
  • Correspond with clients to deliver on starting collateral (insertion orders, creative, etc) to ensure timely agreements to launch on-time
  • Develope a strong understanding of Quantcast Insertion Order terms & policies in order to meet turnaround times of contracts and partners with Legal and Rev Ops
  • Partner with the Customer team to assist in the creation of insights & performance presentations

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Requirements

  • Bachelor's Degree or comparable real world experience
  • 1 to 3 years professional experience.
  • Communication, organization and multi-tasking skills are essential
  • A self-starter who has great communication skills and can work independently, but thrives in a team atmosphere

Bonus Points

  • Experience in a Client Services, Customer Success or Account Management role
  • Experience working in Salesforce, Excel and Powerpoint

Quantcast is a fast-growing, late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

Quantcast is a fast-growing, late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.
Job ID: bbc396dd-7e08-4988-bbcf-50035444e7c9
Employment Type: Other

This job is no longer available.

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