Customer Success Specialist

Quantcast is hiring a Customer Success Specialist to work on our Field Sales team in our New York office.

We have created one of the world's largest, living data-sets and uses it to bring unparalleled relevance to online advertising. By utilizing technology and big data to understand digital audiences, Quantcast solves the biggest challenges in marketing.

As a Customer Success Specialist, you will work with a designated customer team to ensure flawless campaign execution and customer success for our top-tier clients

Responsibilities

  • Ensure all media plans, campaigns and creative are set up properly, accurately and are the best quality to service our clients
  • Help the Account Management and Sales teams to ensure that the on-boarding of new clients is accomplished in a timely and efficient manner
  • Correspond with clients to deliver on starting collateral (insertion orders, creative, etc) to ensure timely agreements to launch on-time
  • Develop a strong understanding of Quantcast Insertion Order terms & policies in order to meet turnaround times of contracts and partners with Legal and Rev Ops
  • Partner with the Customer team to assist in the creation of insights & performance presentations

Requirements

  • Bachelor's Degree or comparable real world experience
  • 1 to 3 years professional experience
  • Communication, organization and multitasking skills are essential
  • A self-starter who has great communication skills and can work independently, but thrives in a team atmosphere

Bonus Points

  • Experience in a Client Services, Customer Success or Account Management role
  • Experience working with Salesforce, Excel and PowerPoint



Quantcast is a late-stage, pre-IPO startup headquartered in San Francisco with offices around the world. We are committed to creating an inclusive and diverse environment where everyone can confidently be their authentic self.

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