Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
QSC, LLC

Partner Care Specialist (Temporary)

Costa Mesa, CA

Overview

The Temporary Partner Care Specialist provides primary support to channel partners and takes personal responsibility to deliver positive interactions with key partners. This role is responsible to manage customer orders and returns as well as resolving issues to ensure a proper outcome is reached for the partner. This role proactively manages the relationship with key partners and successfully supports QSC Sales to deliver the target business outcome.

Where applicable, you will be a part a direct sales model for an assigned territory. You will be part of a team that leads the focus on fostering a relationship with our customers and creating solutions for their QSC product needs. Demonstrate teamwork skills as you rely on and assist fellow team members.

Want more jobs like this?

Get Sales jobs in Costa Mesa, CA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Base Pay Range 50,000 - 76,000

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

This is a temporary role

Responsibilities

Customer Support
  • Active management and support of customer. Timely follow-up and communication with partners and sales on open issues.
  • Manage and review new orders to ensure all relevant information are present and the order is processed timely. Audit and review processed orders to ensure order entry accuracy. Timely resolution of orders with missing information or discrepancies and update Oracle and SFDC records as appropriate.
  • Maintain and update quote status in SFDC as appropriate.
  • Follow-up open SFDC Cases and drive to resolution/conclusion to ensure a positive customer experience.
  • Active management of order backlog by updating schedule ship dates in Oracle and communicating to partners and sales. Work with Credit team on orders on credit hold.
  • Active management of customer returns by updating Oracle if there is any discrepancies, following up on repair or replacement lead time, communicating status to partner/sales as appropriate.
  • Work collaboratively and closely with members of the team, including back-ups, and supervisor/manager to ensure proper customer support and coverage during business hours. Communicate breaks and lunches to the CS team to make sure phone and emails are covered
Active and timely management of customer information and records. This include 2 primary platforms:

SFDC
  • Maintain account contact accuracy
  • Input and maintain sales quotes and opportunities status
  • Create and manage cases to track customer issues to improve service level and identify training needs
Oracle
  • Manage customer order until fulfillment is completed
  • Provide order status updates to partners and sales
  • Provide lead time inquiries on products
  • Communicate to Sales & key partners items with lead-time exceptions
  • Maintain and update customer returns and ensure RMAs (return material authorization) are closed timely and provide updates to partners and sales as needed
Sales Support & Admin
  • Provide price lists to partners as needed
  • Act as the primary contact to sales and partners, provide timely follow-up on inquiries to help enable and support sales. Actively participate in Sales staff meeting.
  • Provide sales reports and updates on top tier accounts in each territory, to include account highlights, top issues and complaints, cancellations, SFDC cases, etc.
  • Handle and de-escalate customer complaints, work with department manager and Sales Mgr, as needed, to resolve issues.
Qualifications
  • A. A. degree in Business Management or equivalent work experience.,
  • A minimum of five (5) years work experience in Account Management, technical support or hardware support.
  • High degree of collaboration with Sales and Customer Care Supervisor and Manager.
  • High degree of proactively managing the customer experience

Client-provided location(s): Costa Mesa, CA, USA
Job ID: qsc-2023-3571
Employment Type: Other

This job is no longer available.

Search all jobs