Applications Engineer - SAARC

QSC seeks an Applications Engineer who will provide application support for all three business units comprising of LiveSound, Systems and Cinema to our channel partners, consultants and prospective users within the AV integration community. Duties will involve front end phone support, Online remote support, system design & calibration, software/hardware troubleshooting, trade show and internal product support. This position requires broad and comprehensive experience, skill and knowledge of the organization’s products, policies and practices. Business travel is required.

The candidate must be able to work professionally with all levels of employees and interface well with external professionals, distributors, and dealers. The candidate for this position must possess exceptional communication, presentation and teamwork skills. Successful candidate must be customer-centric and deliver exceptional customer experience to QSC customer in SAARC countries.

Education & Minimum Work Experience

  • Bachelors of Science degree in a technical/engineering discipline, or equivalent experience
  • Minimum 5-year experience in the AV Integration industry with emphasis in Corporate AV
  • Experience as a Sound Engineer and/or System designer is required
  • Must possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel & PPT)

Professional & Technical Skills
  • Must be fluent with computer technologies, video technologies, audio over IP networking and DSP technology especially Gain Structure, AEC and Telephony
  • Technical experience in Networking is required
  • Experience with AutoCAD, EASE and/or EASE Address and/or Ease Focus 3 is highly desirable
  • Experience with LUA scripting (or similar) is highly desirable
  • Experience in open architecture DSP programming is highly desirable
  • Experience with third party control integration (AMX, Crestron, etc) is highly desirable
  • Experience in delivering technical training in systems networking or systems level troubleshooting are highly desirable

Desirable Technical Certifications
  • IT industry networking certifications such as CCNA or CCDA are desirable
  • Q-SYS Level 1 & Level 2 certifications are highly desirable
  • Experience with Unified Communications systems (Cisco, Avaya, Polycom etc) is desirable
  • AV industry certifications in CTS, CTS-I, or CTS-D are highly desirable

Required Soft-Skills
  • Ability to manage multiple tasks simultaneously while meeting specific deadlines
  • Ability to work independently to support Q-SYS 24/7 calls on weekends
  • Good written, verbal & presentation skills
  • Creative, motivated, team-player and quick learner
  • Positive engagement with members of India team
  • Excellent interpersonal & communication skills
  • Ability to make decisions within designated area of responsibility
  • Strong leadership abilities

Duties and Responsibilities:
  • Provide front line phone Application Support for integrators, consultants and end users
  • Assist customers with troubleshooting designs remotely via screen sharing software
  • Responsible for Q-SYS 24/7 support call on weekends
  • Provide system design support and review for Integrators, consultants and representatives
  • Provide System programming, tuning & calibration on service request from customers.
  • Provide Technical training for integrators, consultants and end users
  • Assist with technical set-up for trade shows and events
  • Represent QSC on any technology forums or groups relating to networked DSP
  • Assist and influence Product Development by acquiring and reporting application, use-case and customer requirements information
  • Report software bugs or emerging customer needs to Global AET Team members and Product Development Team
  • Reinforce QSC's credibility within the Pro Audio community
  • Travel required
  • Perform other duties as assigned

* The above is intended to describe the general content of and qualifications for the job. It is not an exhaustive statement of all the functions, duties, or qualifications.

Meet Some of QSC, LLC's Employees

Siobhan L.

Tradeshow & Project Manager, Systems

Siobhan runs Marketing Team projects from initial concept to final delivery for QSC's Systems business unit. She sees that QSC’s people have a good time getting things done.

Joe P.

President & CEO

By creating the best experiences for QSC employees—and delivering the best solutions in the market—Joe expands QSC's brand and business around the world.

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