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Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data, as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data, and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high-quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows, and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma, and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as it integrates new capabilities and business lines.

Backed by a leading global private equity growth firm, TPG, Q-Centrix will continue to invest heavily in technology (data, software, automation), people, and processes that can accelerate access to high-quality structured clinical data at scale and facilitate greater real-world data applications.

Job Summary:

The Manager, Partner Success Improvement will be crucial for Q-Centrix as we look to streamline internal processes, ensure cross department alignment, enhance efficiency, and ultimately improve the partner experience by supporting our Partner Success Advisors so that they can add surplus value to our partners.

This role will work closely with many internal teams and listen to the voice of our partners to improve the overall experience from initial touch point all the way to ongoing engagement post implementation. The Manager of Partner Success Improvement will focus on long term solutions to processes and tasks that distract or diminish our growth organization from supporting our partners with the best practices, case studies, analytics, and other partner resources to unlock the full value of their relationship with Q-Centrix.

The ideal Manager of Partner Success Improvement is an individual who operates with an entrepreneurial mindset and is focused on driving immediate results. They must be able to work seamlessly across and develop positive working relationships with all Q-Centrix’s matrix of functional areas, especially Client Services, Marketing, Business Development, and Project Management. The individual will also possess superior consultative expertise and demonstrate excellent communication skills, a strategic mindset, and an ability to easily synthesize a large amount of data quickly to make calculated decisions.  

Essential Functions:

• Analyzing current processes: Reviewing and assessing existing procedures to identify inefficiencies, bottlenecks, or work not providing value to partners.
• Designing and implementing changes: Proposing and executing improvements to make partner engagement more effective and efficient.
• Monitoring and adjusting: Continuously observing the outcomes of implemented changes and making necessary adjustments.
• Aiding Partner Success Advisors with current role related tasks such as ticketing and invoice review/reconciliation.
• Data analysis: Gathering and analyzing data to support process improvement initiatives.
• Stakeholder coordination: Collaborating with cross-functional stakeholders and subject matter experts to ensure alignment and support for process changes.
• Project management: Leading and managing projects that aim to improve processes across the growth organization.
• Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Required Skills/Abilities:

• At least five years of experience within quality improvement, customer success or clinical quality.
• Bachelor’s Degree and/or technical degree in the business line field or related field.
• Ability to simultaneously manage multiple projects and partners.
• Technical and analytical skills to be able to quantitatively and qualitatively convey the importance of improvement projects.
• Willingness to exhibit our core behaviors and beliefs of learning, innovating, collaborating, improving, and accountability while demonstrating empathy and humility, daily.
• Ability to quickly establish through trust and leadership, consultative capabilities to partners.
• Exceptional verbal and written communication skills as well as interpersonal and relationship building capabilities.
• Demonstrated ability to work in a collaborative and matrixed team environment.
• Ability to work independently and manage multiple tasks and projects; a self-motivated and results driven professional.

Preferred Education/Experience:

• Project Management experience

Travel Requirements: 0%

Supervisory Responsibilities: None

Work environment/Physical Demands: Continuous sitting and fine manipulation.

Travel Requirements: None

Work Authorization:  Legally able to work in the United States without sponsorship

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!​

The target salary range for this role is $70,000.00 to $82,500.00 per year, plus a 5% annual variable bonus. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Salary ranges are reviewed, at minimum, annually and all team members are eligible for performance-based salary increases during our organization’s annual review period. All commissions are considered variable pay and are paid per the Q-Centrix commission plan, which is shared with team members annually. The actual commission payout may be higher or lower, depending on individual performance.

In addition to our inclusive and innovative working environment and competitive pay, team members enjoy:

• Remote/hybrid flexibility (depending on location) and a generous Flexible Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.