Women’s Department Manager (205W39NYC Store) - CALVIN KLEIN

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Women's Department Manager (205W39NYC Store) - CALVIN KLEIN

POSITION SUMMARY:

The Women's Department Manager is a professional in the assigned product category who is responsible for driving and building the Women's business (Ready to Wear, Leather goods, footwear, accessories), management and development of the sales staff in their respective department, promoting brand loyalty to customers in the luxury goods sector in order to guarantee the quantitative and qualitative objectives assigned for his area. The Women's Department Manager represents the Brand and is a proactive sales professional who operates according to the Company's policies and procedures.

PRIMARY RESPONSIBILITIES:

General

  • Understand and follow all policies and procedures related to sales and service
  • Identify problems and resolutions
  • Take initiative to understand market and competitive trends
  • Communicate new merchandise needs or opportunities to buying office
  • Ensure internal procedures are followed
  • Partner with Loss Prevention on procedures and processes to minimize shortage
  • Aid in Inventory Preparation
  • Maintain polished and professional presentation
  • Familiarity with the product and luxury market

Sales Development

  • Lead, manage and develop the sales team
  • Meet Company's sales plan for the department
  • Continually assess staffing needs and recruit best staff
  • Schedule staff to support service and sales objectives
  • Train new hires and sales associates
  • Implement all sales training initiatives
  • Train sales associates in suggesting additional merchandise to clients
  • Manage client development efforts (i.e., client book, emails, mailings, etc.).
  • To work with management on setting sales goals for their respective department and sales associates, and coach weekly and monthly to reinforce achievement
  • Write and deliver performance appraisals
  • Recognize superior performance
  • Address performance issues and coach for improvement
  • Uphold grooming and styling standards

Customer Service

  • Ensure superior customer service on the floor thorough product knowledge and awareness of current fashion trends
  • Ability to communicate what is special and different about Calvin Klein
  • Consistently ensure Costumers are number one store priority
  • Promote customer loyalty; follow up with top clients and VIP's
  • Ensure fulfillment of all customer orders
  • Approve returns up to level of authorization and special handling of customer orders
  • Ensure sales associates are following up with pending alterations
  • Manage merchandise repairs
  • Manage damages and RTV's
  • Manage requests for merchandise transfers and charge-sends with branches and with buyers

Floor Merchandising

  • Merchandise floor to maximize sales
  • Implement weekly floor changes
  • Direct daily maintenance of floor presentation.
  • Direct movement of merchandise between receiving and floor
  • Direct organization and maintenance of merchandise within stock areas
  • Ensure all merchandise is ticketed and censored properly

Other

  • Ability to professionally interact with management, coworkers and clients
  • Regular Attendance and punctuality
  • Strong organizational skills. Multi-tasking and prioritizing capabilities
  • Flexibility with schedule and working hours
  • Ability to stand on your feet for the duration of your shift
  • Ability to lift, move and hang merchandise and other items
  • Ability to open and close a door

EXPERIENCE:

  • Minimum of 5 plus years retail/management experience
  • Must be sensitive in handling confidential information
  • Strong analytical skills
  • Excellent communication and interpersonal skills
  • Flexible to deadline demands as well as handling various tasks

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com

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