Temporary Holiday Help Customer Service Rep (FT & PT) – PVH Corp.

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Temporary Holiday Help Customer Service Rep (FT & PT) – PVH Corp.

POSITION SUMMARY:

The Temporary Holiday Help Customer Service Representative is a motivated individual focused on providing exceptional service and support to PVH customers. The Temporary Holiday Help Customer Service Representative is the first line of support engaging with Calvin Klein, Tommy Hilfiger, Speedo USA eCommerce brandscustomers through phone, chats and e-mail.

Various FULL TIME and PART TIME positions are available. These opportunities will be handling our increased volume due to the holiday season and would be a minimum of a 5 week assignment. This opportunity requires availability between November 6th – December 31st, dependent on assignment.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

  • Handle all customer service inquiries based on the department's standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service.
  • Uses unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.
  • Makes all necessary accommodations for customers with an appropriate gesture of goodwill.
  • Understands brand policies and knows when to utilize this information or when to make an exception.
  • Takes customer orders and proactively seeks opportunities to sell, link-sell and upsell.
  • Studies and applies product knowledge to recommend, obtain or sell items based on understanding of the customers' needs.
  • Strives for first call resolution and partners with other areas as necessary (i.e. fulfillment center, licensees, Wholesale) to resolve customer issues.
  • Knowledgeable about loyalty programs to resolve customer inquiries.
  • Uses CRM technologies to accurately record interactions and better support customers.
  • Manages time effectively to resolve customer tickets and handle impromptu tasks.
  • Adheres to all department SOPs
  • Uses knowledgebase as required to find appropriate answers to inquiries

ENVIRONMENT:

  • Availability from November 6th – December 31st
  • Training will start on November 6th or November 13th
  • Flexible to work between 8 am and 12 am
  • Must be available to work at least one or both weekend days per week
  • Availability to work holidays such as Day After Thanksgiving, Christmas Eve and New Year's Eve
  • Various full-time and part-time shifts available from 8 am – 12 am
  • Ability to work independently and in a team
  • This position is not benefits eligible

QUALIFICATIONS & EXPERIENCE:

Experience: 1 to 3 years customer service experience a plus

Education: College degree or equivalent

Skills:

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills required.
  • Ability to juggle multiple priorities.
  • Strong computer skills and able to quickly learn new systems
  • Must enjoy fast-paced environment.
  • Must be professional at all times
  • Must enjoy fashion

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com

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