Specialty Sales Rep

Design Your Future

Specialty Sales Rep

Answer toll free telephone, fax and email orders

  • Maintain call goal of <5% abandonment rate
  • Process orders in ACS, and follow through to successfully execute the sales transaction on the B2B platform or as otherwise required
  • Provide top customer service to specialty stores throughout our territory
  • Handle inquires from retailers about product availability, fashion trends, order status, etc.
  • Handle return authorizations and research shipping problems
  • Work with the credit department to expedite orders and resolve charge backs issues
  • Work with customer service, sales ops, allocation and planning to address any pressure points in order processing and determine resolutions to expedite orders
  • Make outbound calls for availability issues, seasonal promotions, and replenishment orders
  • Maintain product knowledge of all product lines of current & future seasons
  • Maintain ACS account contact information database
  • Assist with scheduling tradeshow appointments
  • Follow up with customers and potential prospects after tradeshow or other consumer facing meetings
  • Assist Sales Manager with mail outs, programs and other marketing projects
  • Follow up on mail outs and marketing projects
  • Participate in customer meetings in the Cypress office
  • Collaborate in the seasonal marketing catalog production and focus
  • Review returned catalogs and make necessary updates in ACS and mailing lists

Experience:

  • 2+ years in sales and trade show experience; experience in swim industry strongly preferred (even if personal)

Education:

  • Associate Degree in Business Administration, Communications, Fashion, or Marketing

Skills:

  • Strong sales and marketing skills
  • Excellent written and verbal communication skills
  • Excellent interpersonal and telephone etiquette skills
  • Ability to stay focused and manage several tasks simultaneously
  • MS Windows, MS Office, Lotus Notes or Microsoft Outlook Express

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com

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