Specialist, IT, PVH China
Service desk support and PMO assistant for Shanghai office
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
- IT Service Desk support, to provide general IT support to internal users with maintenance of desktop, laptop, network, VC system, IPT voice system.
- Be responsible for the Project Management documentation and assistant works.
- To provide POS Frontend, backend and other applications support for store users.
- IT Assets Management
- Communication with the office users, shops and franchisees.
- Organizes and provide appropriate training to end-users.
- Other IT support
- 1-2 years of relevant working experience in Retail or IT service desk
- Fluent speaking, reading and written English is preferred.
- Solid knowledge of Microsoft Windows platform, Hardware, Software, Networking, IPT voice system.
- Analytical and Problem-solving skills to troubleshoot complex and technical problems.
- Knowledge in Project Management, PMP is preferred
- Knowledge in ITIL, experience using ITSM Ticketing tools is preferred
- Familiar with Microsoft Office software include Word and Powerpoint.
- Strong customer service sense skill, excellent communication and interpersonal skills
- Better to worked in a multination company
- Education: Bachelor degree in Computer science, Information Technology or related majors
With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest apparel companies in the world. We have over 36,000 associates operating in over 40 countries and nearly $9 billion in annual revenues. We own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Speedo*, Warner's, Olga and Geoffrey Beene brands, as well as the digital-centric True & Co . intimates brand, and market a variety of goods under these and other nationally and internationally known owned and licensed brands.
* The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.
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