Manager, User Experience and Digital Platform, AP

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Manager, User Experience and Digital Platform, AP

The UX and Digital platform Manager is responsible for the monitoring of the evolution of the Online platform eco-system. He/she is responsible for the adaptation of the Online site (s) to business requirements and changes. He/she works on constant optimization of the Online user experience. He/she is an online business and digital omni-channel enabler. He/she a key coordination point between third party digital vendors, internal IT teams and e-commerce business team.

User experience

  • Optimize Site user experience on various devices according to best practices
  • Conduct A/B testing for sustainable improvement on engaging customer experience.
  • Constantly strive for new and updated ideas and solutions for the business & improve operation efficiency of the team
  • Manage the evolution of the site platform and eco-system to match the change in retail business. Enable omni-channel.
Project management
  • Manage new site features implementation, from specification, execution, final testing, deployment and post implementation support
  • Coordinate re-platforming projects
  • Manage third party and external providers' contracts and Statement of Work.
  • Coordinate actions and work of Digital third parties
  • Coordinate every integration work between Online ecosystem and other platforms whether they are internal (ERP, WMS and so) or external (search engines, market places, product feeds, payment solutions and so)
  • Track project deliverables and prepare reports defining project progress, issues and solutions
  • Act as an internal coordinator with IT function
Online platform evolution
  • Manage the life cycle and evolution of the site platform vs business needs and group guidelines
  • Define and formalize the Online ecosystem road map
  • Follow-up Site maintenance and evolution budget

  • Bachelor degree or above in UX/ Project Management/ Business /e-Commerce or related disciplines
  • Minimum 5 years of relevant experience in managing Online platforms
  • Experience in user experience and project management
  • Relevant operational experience in managing a CMS platform
  • Experience is dealing with Online third party vendors
  • Solid project planning knowledge
  • Communication skills and leadership capacity is a must
  • Fluency in English, Mandarin is a plus
  • Customer focus mindset
  • Experience in content management system & project management
  • Experience in Online eco-system components (hosting, cache, CMS architecture, payment platform integrations and so)
  • Experience in UX/UI
  • PMP certified or equivalent qualification is plus
  • Familiar with online shop & e-marketplaces operations
  • Basic digital technical knowledge html coding, APIs management, SQL database is a plus
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