TITLE: Floor Supervisor
REPORTS TO: Assistant Manager
JOB CLASSIFICATION: Hourly Non-Exempt
Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused delivering top line sales results.
- Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
- Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available backstock.
- Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
- Resolves customer concerns quickly while exceeding expectations.
- Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand's UPH processing standards.
- Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
- Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
- Assists with effective scheduling to support payroll strategies and budgets.
- Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
- Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
- Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
- Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.
- Minimum of 2 years of retail experience required.
- High school graduate/equivalent preferred.
- Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
- Excellent communication and time management skills.
- Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.