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PVH

Customer Service Representative/ Représentant Service à la clientèle

Design Your Future at PVH

Customer Service Representative/ Représentant Service à la clientèle

Customer Service Representative (Toronto)

The Full Time Customer Service Representative acts as liaison between consumers and the company to maintain customer relations and promote the company image. This position is responsible for handling all incoming calls and emails from consumers for Tommy Hilfiger, IZOD, Calvin Klein and Van Heusen. In addition, this position communicates on a daily basis with company stores for all divisions.

Responsibilities

  • Answer calls on the four consumer 800 lines.
  • Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently and average call wait time of 5 minutes or less is maintained.
  • Minimum average volume standard is 70 calls taken per day, with an average 3 minute talk time or less.
  • Answer calls from over 700 company owned stores and returns store messages.
  • Resolve all issues associated with those calls.
  • Answer consumer emails for the four retail divisions within 3 business days.
  • Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently.
  • Answer consumer correspondence received by regular mail, within 48 hours.
  • Make split second decisions to resolve customer and store requests.
  • Employ diplomacy and discretion in working with irate customers.
  • Juggle multiple priorities for accomplishing workload.
  • Help train new associates in all areas of responsibility.
  • Document and report all store customer service complaints to Manager in order to resolve issue within 24 hours.

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Qualifications

  • 1 to 3 years customer service experience in call center environment; apparel industry experience a plus.
  • College degree or equivalent required.
  • Excellent verbal and written communication skills in English and in French.
  • Ability to juggle multiple priorities.
  • Strong computer skills with Windows background including Excel and Word.
  • Must enjoy fast-paced environment.
  • Must have the ability to make split-second decisions in order to resolve customer issues.
  • Must have the ability to stay calm and comfort irate customers.
  • Excellent interpersonal skills required.

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

PVH Canada Inc. is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com

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Job ID: 0da07101fc3e5287eab0ef27b43e995a
Employment Type: Other

This job is no longer available.

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