Customer Service Coordinator

About the Company
PVH Corp.
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. We own the iconic Calvin Klein, Tommy Hilfiger, Van Heusen, IZOD, ARROW, Speedo*, Warner's and Olga brands and market a variety of goods under these and other nationally and internationally known owned and licensed brands.

PVH Europe
PVH Europe is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. The company is founded on a dynamic and fast-paced work environment that's fueled by passion, creativity and an entrepreneurial spirit.

Tommy Hilfiger
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection , Tommy Hilfiger Tailored , men's, women's and kids' sportswear, Tommy Hilfiger Denim , accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

Calvin Klein
Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.

Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein products exceed $8 billion in 2015 and were distributed in [over] 110 countries. Calvin Klein employs over 10,000 associates globally. In 2003, we were acquired by PVH Corp., one of the largest apparel companies in the world.

* The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.

Position Description
With specific responsibility for the whole defined geographical area, the Customer Service Coordinator works as part of a team providing support so that the administration and fulfillment of our customers requirements are dealt with in an efficient manner, ensuring customer satisfaction and meeting the company's objectives.

  1. Order processing (order entry, amendments and matching)
  2. Progressing of orders through the warehouse and delivery cycle.
  3. Setting up and implementation of internal systems to meet customer specifications on packing, labeling and delivery.
  4. Assisting with the customer set-up procedures, including liaison with the sales team and customers.
  5. Direct contact with customers, the warehouse, credit control department and sales teams regarding order and delivery status.
  6. After-sales support - customer requests for additional information, queries, returns etc.
  7. Preparation of analysis on orders, delivery status, customer inquiries

The Customer Service Coordinator will report to Senior Customer Service & Operations Manager MEA+ and NL

Position Requirements
  1. Excellent analytical and problem solving skills
  2. Excellent organization and time management skills
  3. PC Skills with excellent knowledge of excel and other MS Office applications
  4. Experience of data entry and use of computerised sales order processing systems (preferable SAP)
  5. Very good, confident and assertive yet patient telephone manner.
  6. Attention to detail and the willingness to "discover" and "innovate".
  7. Commercial orientation towards customer requirements
  8. Excellent English -written and verbal
  9. Fluent in Dutch
Minimum HBO level and min. 0-1 year work experience in similar job

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