Assistant Store Manager (205W39NYC Store) - CALVIN KLEIN

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Assistant Store Manager (205W39NYC Store) - CALVIN KLEIN

POSITION SUMMARY

The Assistant Store Manager is responsible for meeting the Company sales plan and promotes brand loyalty by conveying a mature and professional attitude. She/he manages the Accessories, Men's & Women's businesses on all levels to include financial, operations, merchandising, visual display, marketing, and the development of the staff. Has substantial knowledge of fashion trends, reads the fashion news on a daily basis and is informed about City events/exhibitions. She/he represents the Company and acts as a representative of the VP, Store Director. She/he needs to assist and complete all the tasks given to the VP, Store Director.

PRIMARY RESPONSIBILITIES

Financial

Responsible for the profitability of all the departments:

  • Achieve planned sales
  • Achieve the following components of the planned gross margin: shrinkage, merchandise transfer control
  • Recommend sales and marketing strategies to achieve/exceed sales goals
  • Prepare private sales and shopping events (including markdowns)
  • Communicate merchandise needs or opportunities to buying office
  • Knowledge of local competition
  • Store expenses (cost control)

Customer Service

  • Consistently ensure customers the number one priority
  • Demonstrate superior knowledge of the product and has ability to share the information with customers and employees
  • Personally manage delicate customers' issues
  • Assist Sales Consultants in suggesting additional merchandise
  • Makes sure the selling floor has proper coverage at all times
  • Coordinate the management of top clients and VIP's
  • Manage merchandise repairs
  • Manage damages and RTV's
  • Manage requests for merchandise transfers and charge-sends with branches and with buyers

Managerial/Leadership

Responsible for recruiting the best personnel available and constantly looking to elevate the overall level of the store staff:

  • Lead, manage and develop the sales team
  • Constant assessment of staffing needs
  • Implement all sales training initiatives
  • Work with Selling Managers on setting sales goals for their respective department and sales associates, and coach weekly and monthly to reinforce achievement
  • Monitor and assessment of performance
  • Write and administer performance appraisal process annually
  • Address performance issues & recognizes superior performance
  • Promoting and encouraging teamwork
  • Create and maintaining a healthy and productive work environment
  • Lead by example

Operations

Responsible for department operations:

  • Train and reinforce the staff on policies and procedures pertaining to sales and customer service
  • Ensure the store is maintained at the highest standards (ex. Lighting, windows, cleanness, repairs, safety issues, etc.)
  • Oversee and maintain the smooth functioning of all "back of house" activities, including: cashiers, shipping, receiving, special services
  • Knowledge of all systems, policies, and procedures
  • Knowledge of all reporting systems and interfaces
  • STS, payment process (invoices, receipts, etc.)

Merchandising

Responsible for:

  • Product knowledge of all merchandise categories
  • Selling performance by product category
  • Communication with merchandising staff of sales trending to plan and last year
  • Formal analysis of merchandising needs backed by actual sell through results

Visual Display

Responsible for the overall appearance of the store:

  • Ensure the image of the store is kept at Company standards (make sure the staff is aware of these standards)
  • Ensure the replacement or rotation of the product
  • Knowledge of Calvin Klein visual concepts and ability to follow direction given by visual
  • Working with the visual team on displays to maximize sales
  • Communicating with display and /or the merchandising staff with questions or problems pertaining to anything visual
  • Responsible for the proper maintenance of displays, fixtures, and housekeeping of store

Public Relations and Marketing

Responsible for assisting in the planning and execution of special events and store promotions:

  • Understand the current customer base and profile
  • Be proactive in planning growth of customer base
  • Knowledge of market including: important local charities, important tie-in events, and awareness of important people – social, government, and celebrities
  • Tracking and quantifying event results and advertising effectiveness
  • Grow the customer base by appropriate follow up to events and promotions
  • Must interact with corporate marketing and advertising personnel to maximize sales while working within agreed budget

Other

  • Regular attendance and punctuality
  • Strong organizational skills. Multi-tasking and prioritizing capabilities
  • Flexibility with schedule and working hours
  • Ability to stand on your feet for the duration of your shift
  • Ability to lift, move and hang merchandise and other items
  • Ability to open and close a door

EXPERIENCE:

  • 5+ years retail/management experience
  • Must be sensitive in handling confidential information
  • Strong analytical skills
  • Excellent communication and interpersonal skills
  • Flexible to deadline demands as well as handling various tasks

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com

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