Senior Technical Writer

About Us

Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, exceeding $1B in revenue at the end of 2017.   

The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation build a fast-growing company that employees, customers, partners, and investors love. For more information on our business, check out the corporate fact sheet here.

Knowledge Team At Pure

Puritans come from various backgrounds and we thrive off of challenging the norm. This cross pollination of backgrounds led to numerous groundbreaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. We strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment.  We are seeking enthusiastic individuals to solve real world problems while having fun along the way.

What You Will Be Doing

As a senior-level technical writer within the Knowledge Team of our Support organization, on the Knowledge Team, you will face new, interesting challenges every day creating and improving content for employees, partners, and customers. 
  • Work with subject-matter experts in a team environment to create new and update existing content.
  • Validate content, via use of the product, in an internal lab environment.
  • Interpret and translate highly technical knowledge for a variety of audiences.
  • Design, write and edit knowledgebase articles,
    tutorials, manuals, and other materials, as required.
  • Actively mine through email groups, support cases, and other internal communications to identify potential knowledge.

What You Bring To The Team

  • 5+ years’ experience in technical writing of software, hardware, or related documentation.
  • Some experience with highly technical subject matter.
  • Ability to quickly grasp complex technical concepts and make them easy to understand through text and pictures.
  • Strong writing and editing skills.
  • An excellent command of the English language.
  • Experience writing and editing in accord with
    a well-defined style guide.
  • Experience in using with WYSIWYG editors,
    HTML editors, Microsoft Word, and Microsoft Excel. 
  • Good people skills, enthusiasm and team orientation.
  • Demonstrated organizational skills.
  • A background in networking or data storage a plus.
  • Experience with CSS, Linux, or some variety of coding a plus.
  • Must be willing and able to work in an open office, team environment.

 

Pure creates opportunities for your development and career growth.

At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!

Popular Perks 

Pure offers an unlimited vacation policy, free lunches, meditation rooms, free yoga classes and employee resource groups to inspire all of our employees to maintain mind and body wellness. Through our Pure Good Foundation, we also offer numerous volunteer opportunities for employees to give back not only to the Bay Area, but across the globe.

Pure is Committed to Equality

Pure is proud to be an equal opportunity and affirmative action employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.  If you need assistance or an accommodation due to a disability, you may contact us at recruitingops@purestorage.com.

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