IT Desktop Support Specialist
Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, surpassing $1B in revenue at the end of 2017.
The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power mission-critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation create a thriving company that employees, customers, partners, and investors love. For more information on our business, check out the corporate fact sheet here.
IT Team at Pure
Take a moment to think of some of the most amazing groups in history. The A-Team. The Avengers. The Eagles. The ’95-’96 Chicago Bulls. What do these groups have in common?
They pale in comparison to Pure IT.
We’ve put together a diverse and elite group of nerds to manage all of Pure’s technology, including helpdesk, systems, networking, AV, deployment, knowledge management, business applications, and security. We’re looking for new additions to boost our team’s skillset (and Nerf-Gun-war prowess) even more.
Pure's IT organization is a core part of Pure Storage's company-wide daily operations and has employees located across the US and EMEA, with a majority of the team residing in Mountain View, CA.
What You Will Be Doing
- Provide hardware and software support for local and remote users.
- Resolve user issues in Mac OS X, Microsoft Windows, and Ubuntu Linux.
- Support telecommunications technologies including Fuze and Zoom.
- Perform user account management and application assignment.
- Troubleshoot issues to help solve employees’ IT problems.
- Perform repairs on systems as needed.
- Provide systems and network support in conjunction with the Network team.
- Remove malware and other security threats.
What You Bring To The Team
The ideal Desktop Support Specialist has the following qualifications and experience in some or all of the following areas:
- 1-2 years’ experience in desktop support or a computer-centric degree
- Background administering and working with common cloud-based systems including but not limited to:
- G Suite
- Office 365
- Experience using an IT ticketing system (ServiceNow preferred)
- Mobile Device Management experience (AirWatch and JAMF Pro)
- Mobile OS support experience (iOS and Android)
- Okta administration experience is preferred
- AD administration experience is a plus
- Any certifications are a plus
- Must be willing and able to work in an open office, team environment.
No Storage? No Problem.
We look for talent and culture first, specific technologies second, so once you decide Pure is the right place for you, we will match you with the right project to start with. Plus, we like people to have the ability to do different things and be constantly learning, so we encourage our engineers to move around to different teams and project across the company.
Pure creates opportunities for your development and career growth.
At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!
Our rewards philosophy is tailored to provide Puritans globally competitive compensation and benefit programs that enable innovation and growth. We offer a wide variety of benefits and perks including comprehensive medical insurance, meal service, opportunities to attend events, join sports leagues, employee assistance program, work-life services, travel assistance, and employee resource groups – all of which are thoughtfully designed to maintain mind and body wellness. Through our Pure Good Foundation, we also offer numerous volunteer opportunities for employees to give back across the globe.
Pure is Committed to Equality
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. We also consider qualified individuals with criminal histories, consistent with and subject to applicable law. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com.
Meet Some of Pure Storage's Employees
As part of Pure Storage’s UI Team, Colton and his peers handle all the different ways customers manage their storage, ensuring the company’s offering meets their needs.
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