Property Claims Manager

About the role.

The Property Claims Manager is a key member of the claims team reporting to the VP of Property Claims and will be based remotely. The primary goal of this position is to deliver strong leadership and flawless service to our members and independent agency partners. This person will lead claims staff, resolve high profile or complex claims, and report on key metrics to senior management. The Manager would be directly responsible and potentially adjust losses over $150,000 which may require travel. Field travel with direct reports on a quarterly basis would be expected.

What you'll do.

  • Lead claims staff to handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
  • Mentor and coach to set professional and collaborative tone.
  • Responsibilities include claim handling, training, budgeting, and personnel administration.
  • Represent the company in interactions with members, agents, as well as internal stake-holders in underwriting, product management and finance.
  • Resolve claims and respond to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, contents, engineers), defense and plaintiff attorneys.
  • Authority for making appropriate coverage determinations, reserve and resolving claims, status updates with agents, members and vendors as well as making reserve decisions on individual files, requests payments to pay loss cost or loss adjustment expenses.
  • Assist claim staff, answer questions, grant settlement authority, review and resolve coverage questions, and collaborate on claims strategy.
  • Direct handle select high profile and/or complex claims, monitor property files in litigation including selection and oversight of defense counsel.
  • Report on key metrics to senior management.


What we're looking for.
  • 10+ years of Property claims handling experience.
  • 3+ years of supervisory/leadership experience.
  • Outstanding technical claims skills and subject matter expertise (Coverage, Investigation, Estimating, SIU, Subrogation, Negotiation, etc.)
  • A Bachelor's degree is preferred.
  • CPCU designation (or the willingness to pursue)
  • State adjuster licenses and CE credits must be maintained as required by state regulations.
  • Travel within the Central Zone potentially adjusting large losses and travel with direct field reports required.
  • Strong relationship management and customer services skills.
  • Ability to inspect and assess properties.
  • Ability to work independently.
  • Excellent interpersonal, listening, organizational, written, and oral communication skills.
  • Attention to detail, analytical and solid problem solving skills; proficient in excel, word, web applications.
  • Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
  • Agile learner who can quickly absorb information and apply it to current business situations.



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