Sr. Systems Specialist - Mortgage

Sr. Systems Specialist

Job Summary:

Projects/Systems Specialist shall be knowledgeable and capable of performing a variety of regular and special functions with diplomacy, professionalism and minimal supervision, including but not limited to those functions listed below. Individual must quickly amass a strong knowledge of Post Closing, Servicing and Capital Markets systems, operational structure and regulatory requirements in order to act as an effective liaison with IS representatives. Must also be detail oriented and possess strong analytic, research, problem solving and follow-through skills, with the ability to handle multiple tasks and escalated issues at one time.

Primary Responsibilities:

Sr. Systems Specialist is a key member of the Post Closing / Servicing Support Team and must participate in and support all Support Department functions as well as performing the following Systems functions in accordance with P&Ps, regulatory requirements and timelines.

BOS/LSAMS Support: Prepares/submits accurate/comprehensive documentation to facilitate system enhancements/changes as requested or to comply with business or regulatory requirements. Identifies errors or operating issues/problems, researches/resolves and communicates updates/status to ensure effective utilization of systems.

System Testing: Test all system releases/updates and Change Requests prior to final deployment and implementation. Ensures operational/procedural issues are researched and resolved prior to final release with no interruption of business continuity.

Documentation/Training: Prepares/presents comprehensive written documentation and/or training materials covering all aspects of enhancements/changes. Assists with updating policies/procedures and training staff on effective system use.

Reporting: Creates and distributes data queries as well as daily/monthly performance or regulatory reports (i.e. SOX, NMLS, etc.) within specified timeframes.

Year-End Tie Out: Reviews and reconciles all year-end processes/reporting to ensure LSAMS accuracy and data integrity. Generates and reviews year-end IRS borrower forms and reporting; transmits data to the IRS in accordance with federal regulations and within specified timeframes.

Other Responsibilities: Performs special research or problem resolution as needed and other duties as assigned including but not limited to:

Committees/Projects: Participates in committees and/or projects including, but not limited to Audits, Change Control Board, Business Continuity, Disaster Recovery, PC Compliance, Vendor Management and Servicing's Compliance Committee.

Relations: Acts as Post Closing/Servicing/Capital Markets Liaison with the IS Department, Programmers and Vendors on all issues related to the BOS or LSAMS systems. Build and maintain positive relationships/partnerships with external business partners and all other areas of PMLLC.

PMLLC & Regulatory Requirements: Successfully completes required training; complies with all PMLLC policies, applicable procedures and regulatory guidelines.


  • Direct Reports: No
  • Indirect Reports: No
  • Lead or Senior Responsibility: Possible
  • Decision Impact: Yes Area/Corp
  • Budgetary Responsibility: No

Required Education:

  • High school diploma or equivalent. Bachelor's degree in computer related field preferred.

Required Experience:

  • Expert at Excel including Macros
  • Strong Access and/or Sequel Skills
  • Programming Logic a plus/not required
  • Mortgage Servicing / Origination Experience a plus/not required
  • Excellent written/verbal communication skills

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

Meet Some of Pulte Mortgage's Employees

Maria R.

Quality Assurance Analyst

With an ear for detail, Maria listens to customer service calls with borrowers, analyzes feedback surveys, and works with internal teams to find new ways to improve the customer experience.

Portia H.

Compliance Specialist

Portia and the Compliance Team work to facilitate Pulte’s regulatory examinations, in addition to creating and maintaining consumer disclosure forms in accordance with state and federal guidelines.

Back to top