Toronto Street Fundraising Manager
As a manager the ideal candidate will have an intuitive understanding of staff morale, motivation and other aspects of staff management, including coaching and logistics, all leading towards the successful running of a fundraising office.
This role involves hands-on and consistent coaching of all staff and direct reports in accordance to the Southern Ontario coaching and staff development structure.
This position offers a deep level of personal development with hands on mentorship from the Regional Director and Senior Leadership Team including fundraising management development, sales leadership training, overseeing a fundraising offices and lifting your professional profile both at Public Outreach and within the non-profit, sales, and project management sector. This is a unique opportunity to develop and grow a region which would allow Public Outreach to meet its business needs as well as expand Plan International's capacity within t
The Plan Fundraising Manager is directly responsible for managing a designated Street Fundraising Offices in Toronto, so that it consistently achieves contracted donation acquisition targets, on time and on budget.
- Coaching Fundraising Team Leaders, Fundraisers and Trainees within the Toronto area for Plan International.
- Set goals/targets for your offices/teams in collaboration with senior management, your team and Client Services.
- Devise and implement strategy for your office to deliver on Public Outreach’s response targets.
- Ensure teams under your responsibility are achieving targets set by Senior Fundraising Manager, including PPH, GPD, and other related Response metrics. Targets and goals can change at the discretion of Public Outreach.
- Targets set are specific, measurable, achievable, realistic, time-based and reviewed with senior management.
- Office/team response targets are met or exceeded and problems or issues in achieving response targets are effectively and promptly communicated to the Senior Fundraising Manager.
- Devise a strategy for your offices/teams to deliver on Public Outreach’s financial targets.
- Exercise ‘budget holder’ responsibilities for your offices income and expenditure budget.
- Lead by example by fundraising alongside Fundraising Team Leaders and Fundraisers
- Devise a strategy for your offices/teams to deliver on Public Outreach’s volume targets. Lead and motivate the fundraising team to implement and deliver on the strategy and plans.
- Oversee recruitment and selection of Fundraising Team Leaders. Support Fundraising Team Leaders in recruitment and development of Fundraisers. Ensure there are sufficient people resources across offices and teams to meet volume targets.
- Retention of staff meeting performance expectations.
- Volume planning targets set out in the Volume Projection Planner are met or exceeded.
- CAN% targets are met or exceeded for the office as a whole.
- There are adequate staff levels across offices/team to cover for absences and peaks in workload.
- Ensure Fundraising Offices are meeting requirements for donor documentation, including accuracy of PACs, PFUs and OTGs.
- Ensure Fundraising Team Leaders and Fundraisers are presenting themselves in a professional manner to the general public, in accordance with the Code of Conduct and other Public Outreach policies and procedures, including dress code.
- Lead, motivate and train Fundraising Team Leaders, and Fundraisers as required.
- Coach, develop and work alongside Fundraising Team Leaders and conduct weekly one-on-ones, formal performance assessments, and pay reviews.
- Ensure excellent communications between your office and Fundraisers, Fundraising Managers, Client Services, Fundraising Support Coordinators, Recruitment and other Public Outreach departments and groups are maintained at all times.
- One-on-Ones, formal performance assessments, and pay band reviews are completed on a timely manner in accordance with guidelines set by PublicOutreach.
- On-boarding , training, development and evaluation of staff meets expectations and requirements of Public Outreach.
- Fundraising teams are up-to-date on changes and new developments concerning clients, policies, procedures, practices, events and opportunities.
- Staff upholds the principles of ethical fundraising, the AFP Donor Bill of Rights, Imagine Canada’s Ethical Code of Fundraising Practices. Staff also upholds Public Outreach policies, procedures guidelines, Code of Conduct, and relevant provincial laws/regulations.
- Positive feedback from other Fundraising Managers, Fundraising Staff, Client Services, Recruitment, Fundraising Support Coordinators and other Public Outreach departments and groups.
- A key goal is to develop and promote Fundraising Managers within the region.
THE IDEAL CANDIDATES SHOULD:
- Be proficient at skill coaching
- Significant face-to-face fundraising experience.
- Proven ability to hit individual and team fundraising targets
- Knowledge of a variety of fundraising tools and strategies
- Proven experience in developing and managing fundraisers.
- Successfully raised funds from face-to-face fundraising
- Ability to motivate and evaluate staff in meeting program objectives.
- Excellent influencing and relationship building skills.
- Commitment to Public Outreach’s goals and values.
- Demonstrated organizational and time-management skills
- Detail oriented and highly organized, while maintaining perspective and understanding the big picture
- Ability to meet deadlines and juggle competing priorities in a high-paced environment
- Analytical skills and ability to understand and extrapolate data from reports.
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