Vice President, Global Technology Workforce Strategy and Solutions

3+ months agoNewark, NJ

In support of Prudential's transformation journey, Prudential's Global Technology organization focused on optimizing its technology, operations, and cost footprint to ensure that the business is well-positioned for the future. The Workforce and Sourcing Solutions team is a key enabler of Global Technology's integrated strategy, ensuring that the right resource, location, and sourcing solutions are deployed to create measurable results and exceptional business impact

A member of the Workforce and Sourcing Solution's leadership team, the VP, Workforce Strategy & Solutions will be responsible for the development of strategies and processes to operationalize key pillars of Global Technology's integrated strategy, one of Prudential's nine strategic priorities. Specifically, as part of a move to centralize Prudential's technology organization globally, the leader will manage and integrate critical workstreams focused on workforce and location management to ensure that there is a consistent pool of technology talent delivered on a cost-effective basis from the right source and best locations. The focus of this role is to optimally manage the resource ecosystem for employee and third party and will partner closely with the Global Technology HR team where strategy and execution intersect for the employee workforce segment. More specifically, this role will be responsible for the following:

  • Develop and implement workforce and location strategies, tools and processes to optimize workforce planning and forecasting in partnership with Human Resources
  • Define the blueprint that guides work placement and the interrelationships between sources, whether employee, third party and gig
  • Develop Future of work (work, workforce, workplace) strategies in concert with Global Technology objectives
  • Manage and track labor demand and capacity across Global Technology in partnership with key leaders across the Global Technology COO team
  • Manage both internal and external resource demand concurrently to provide the right talent at the right price point
  • Partner closely with multiple cross-functional teams to understand capacity, headcount, build optimal long-term staffing plan, operations performance, volumes, arrival patterns, handling times and drivers into the long-term forecast
  • Develop cost/benefit proposals for recommendations for sources/locations of non-employee talent
  • Maintain global resource/role inventory in order to assign and allocate resources
  • Continually assess IT delivery location portfolio for access to required talent, skills and time zone requirements, and cost, developing recommendations to redefine or adjust as appropriate (both employee and 3rd Party)
  • Working with the Risk team, assess risks associated with delivery locations and identify business continuity options
  • Continually monitor the efficacy of delivery locations in terms of access to future-ready skills, operational efficiencies and business continuity risk
  • Monitor resource utilization and contention; develop and maintain resource reporting and dashboards, monitor

Required experience

  • Bachelor's Degree required
  • At least 15 years progressively responsible experience developing optimum resourcing, sourcing and location strategies for a global enterprise, preferably in technology organizations undergoing profound transformation
  • Track record developing location strategies that deliver continuous access to talent on a cost-effective basis
  • Deep experience working with outsource models
  • Command of evolving resourcing models such as interim, gig workers and crowdsourcing


  • Ability to deal effectively with ambiguity
  • Ability to create a viable resource operating model by assessing departmental needs and incorporating the tools and techniques of other enabling functions such as talent and HR
  • Translating and pro-actively anticipating CIO strategies into resourcing needs and requirements
  • Ability to understand other department strategies to gain clarity on future demand, and integrate with enabling department's tools and
  • Exceptional collaboration and influencing skill
  • Financial acumen
  • Data driven approach to problem solving
  • Self-motivated
  • High energy with a can-do attitude
  • Player-coach approach to delivering on key goals
  • Strong stakeholder management and business partnering skills
  • Ability to see the big picture, both at the group and enterprise level
  • Strong team leader

Job ID: Prudential-PRA0000K

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