Senior ServiceNow Developer

The ISG Technology Platform Services team is seeking a talented individual to design and develop solutions. The candidate will have a deep understanding of ServiceNow capabilities and how to leverage them for desired business outcomes.

Primary Responsibilities:

  • Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform
  • Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation
  • Partner with IT stakeholders to optimize Configuration Management Database (CMDB)
  • Establishes and manages system integrations in ServiceNow
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting
  • Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected
  • Manage incidents and requests related to the ServiceNow platform
  • Develops and manages service portal and catalog items
  • Develop and manage operational metrics reporting and dashboards
  • Developer and manage custom applications
  • Experience with Performance Analytics, Service Portal and custom integrations
  • Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed
  • Performs operational support, maintenance and system configuration as defined in departmental operating procedures
  • Identifies, analyzes and resolves data and system issues of intermediate complexity
  • Works independently in support of team initiatives
  • Gathers requirements, develops specifications and prepares documentation
  • Develops, validates and executes comprehensive test plans
  • Responsible helping to grow and provide guidance to more junior developers
  • Performs 24/7 on call support as applicable

  • 5 years' experience as a key technical resource leading the design and development of ITSM solutions
  • 3 years developing on ServiceNow platform
  • 4 years experience with Web Technologies (XML, HTML, JavaScript, SOAP, REST, Angular JS, etc)
  • Adept using SQL and PowerShell along with knowledge of technical components such as LDAP, SSO, SSL and other such technologies
  • Certification as ServiceNow Application Developer, preferred

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