The Operations and Controls Specialist will provide administrative support in the operations area of a professional sales office. The Operations and Control Specialist will support the sales office in the areas of: new business, compliance, business quality, financial, new financial professional hires, licensing, technology, report generation, administrative support, special projects, document retention and management, customer support and general office support.
Responsibilities Include:
- Supporting the sales office in financial professional and management recruiting,
- Tracking and monitoring candidates progress through the pre-hire and appointment process
- Receptionist duties including answering and directing phone calls, and opening, sorting and distributing mail.
- Providing administrative support to the Managing Director and front line management team
- Supporting training for the financial professionals, management and other firm staff
- Tracking relevant industry economic and legal changes
- Reading relevant industry and financial publications
- Supporting the sales office to ensure the timely issuance of new business from the underwriting division
- Supporting the BQP process by collecting appropriate data via FOCUS
- Processing incoming and outgoing policy transfers
- Recommending specific action plans to solve problems regarding new business
- Interfacing with home office staff to expedite process of underwriting
- Monitoring and tracking mandatory certification process (PLN)
- Maintaining all financial professional candidate files and selection requirements
- Paying firm bills through appropriate system
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Qualifications:
- Must possess strong organizational and communications skills
- Must be able to work independently
- Word and Excel knowledge
- Customer service experience
- Strong work ethic
- Results oriented
- Ability to work in a fast-paced environment
- Ability to adjust priorities to meet changing business needs
- Ability to work in a team environment
- Customer Focused - understands the importance of building and maintaining our customer base