Bilingual Implementation Manager, Canadian French

Procore’s Implementation team members partner with clients to drive adoption, manage training, and build Procore’s business. This role is a balance of independent work within a dispersed, yet highly collaborative team. Team members own and develop accounts, partnering with Sales Representatives and Customer Support Representatives. This position requires both written and verbal fluency in both English and Canadian French.  This is not a sales position.

Required: Please submit a cover letter written in Canadian French when you apply. 

Implementation Managers are given the opportunity to onboard new accounts and work with clients to maintain and grow existing relationships.

Travel is required (5-10%) to client sites, industry events, other Procore offices, and more. This position is based in our Toronto, Ontario office. We’re looking for candidates to join us immediately.

Principal responsibilities:

  • Taking new clients and transforming them into Procore experts and advocates through training (in person and remote via screen sharing software), support, and relationship management
  • Providing the highest level of service and support to Procore’s clients through diligent communication
  • Communicating with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings
  • Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

Procore is seeking candidates with the following experience:

Tech industry sophomores looking for a new challenge:

  • Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships
  • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

OR

Construction pros looking to transition into a fast paced software company:

  • Experience in a project administration or management role within the construction industry including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator
  • Procore platform users (highly preferred, not required)

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee enrichment and development programs, and friends and family events.

 


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