Learning and Development Coordinator

Priceline.com is looking for a Learning and Development Coordinator – Customer Care to help supports our Customer Care Training, Quality and Engagement initiatives.  Come join a team who puts the customer at the center of everything we do! This can be your chance to make a difference in the life of an everyday traveler!

This candidate should have a passion for supporting the Pricleine.com family, with a focus on training. In this position you will work with all departments to make sure that our contact center agents are a reflection of our Priceline.com values. The goal is an informed agent pool and customer care team.

 

Key Responsibilities:

  • Schedules meetings and coordinates learning and development initiatives.
  • Research issues and follow up with customers as needed.
  • Coordinate trainer and quality coordinator certification programs.
  • Build content management.
  • Reach out to customers and ensure that they are satisfied.
  • Tracks and collects KPI data and CSAT/quality feedback.
  • Supports development of summary reports/roll ups.
  • Coordinates placement of training documentation with training Managers.
  • Audits locations regularly to ensure all are kept up-to-date and with relevant material.

 

Qualifications:

  • 2 years’ experience in an administrative role.
  • Strong communication and writing skills.
  • Excellent organizational, critical thinking and problem solving skills.
  • Dependable team player with ability to adapt as circumstances change.
  • Highly resourceful
  • Excellent computer skills, especially with Microsoft Office application.
  • Contact Center experience is a plus

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