Customer Support Specialist – afternoon shift

We're looking for a Customer Support Specialist working full-time in an afternoon shift (from 3pm to 11pm). As part of the Learning & Support Department, you would work in a small team to support our users online.

Prezi is redefining what the experience of building and sharing ideas should be today. We’re breaking away from the restrictions of slides, making space for non-linear narratives, and providing a seamless workflow that encompasses before, during, and after a presentation.

Prezi was born in the cloud offering our users all the flexibility of a web-based product and the limitless opportunities of cross platform collaboration. We see a huge potential in Prezi and feel that we have only just begun to scratch the surface.

Responsibilities

  • Respond to phone calls, chats, e-mails, forum topics and social media messages and help our users by working on the frontline of Prezi's fast growing user community

  • Handle our ticketing and call handling system in an accurate and precise manner

  • Proactively analyze user feedback, research and identify issues, suggest solutions

  • Evangelize Prezi internally within the company and share your passion for idea-sharing and the Prezi community

  • Shape Prezi's future through reporting community feedback about the product to the people that matter

  • Communicate information back to the support team, create new macros, FAQ-s, tools for the team

  • Be a role model that employees can follow in terms of team culture, expectations, and work ethic

  • Help, nurture and teach users with the goal of making them happy and active Prezi users

 

Required skills

  • Proficient level of English is a must

  • Knowledge of the following languages is a plus: Spanish, German, French, Portugese, Korean

  • Experience in tech support is a big plus
  • Able and willing to work afternoons
  • Takes initiative to carry out routine work independently,  requires instructions on new assignments

  • Meets standard ticket numbers each week and is usually on the higher end of tickets per hour in addition to managing old requests

  • Channel user feedback to managers

  • Data driven and research oriented

  • Developing additional skills in customer support platform tools

  • Full understanding of support team policies and procedures

  • Effectively manages time and known independent problem solver

  • Collaborative team player, open to discussion and new ideas,  and may work with other teams in the organization

  • Responds to a problem quickly and can look at multiple angles of a situation

  • Can see big connections in projects and overall company

 

What we offer

  • A disruptive company and product that is changing how ideas are developed and shared around the world.

  • An international working environment

  • Creative, fast-paced, flexible, fun and challenging workplace

  • Workshops: presentations, how to make a prezi, the role of support in the company, learning about other teams in the company

  • Company events: conferences, meet-ups

  • Cool office space with some nice perks such as free food, access to gym, etc.

 

You can learn more about Learning & Support at Prezi here.

If you are interested in this opportunity please apply online and submit your CV and cover letter in English.

Have you created a prezume yet? If yes, please do not hesitate to share the link in your CV or upload it with your application.


Meet Some of Prezi's Employees

Brett P.

Inside Sales Associate

Brett loves that, through his role at Prezi, he is able to help businesses around the world stand out from the pack and tell their stories the way they want to.

Meaghan H.

Designer

Meaghan’s goal on the Brand Team is to ensure that every design she creates for Prezi reflects the vision well and showcases Prezi’s product in the best possible light.


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