Customer Success Manager

Prezi is a visual communications software company with colleagues in San Francisco, Budapest, Riga and Mexico City. Our mission is to enable two billion people to share ideas.

Based out of our San Francisco office, the Customer Success Manager will play a critical part in helping new customers fall in love with Prezi. As a trusted advisor, experienced Prezi user, and storytelling expert, they will teach customers about Prezi functionality & features, empower them to distribute Prezi to their broader teams, and help them drive the adoption of Prezi across their organizations. Ideal candidates want to help people be more conversational, tell more stories, engage their audiences, and take a new approach to how they present.

Responsibilities

  • Monitor, renew, and grow accounts within a select portfolio of customers. This portfolio will include LATAM and other Spanish speaking regions.
  • Develop an understanding of our customers’ business requirements to optimize team usage of Prezi  maximize the value they get out of the product
  • Oversee the onboarding of new customers and ensure successful adoption of the tool.
  • Track and monitor account activity and status.
  • Share best practices based on segmentation and use case.
  • Stay up to date on the latest product developments.
  • Identify areas for improvement, not only in our products and services but in the customer experience as a whole. Communicate those ideas to various stakeholders with the goal of always improving the customer experience.
  • Plan and conduct product training for customers via webinars.
  • Identify areas for improvement, not only in our products and services but in the customer experience as a whole. Communicate those ideas to various stakeholders with the goal of always improving the customer experience.

Requirements

  • Fluent Spanish
  • Experience using Prezi in a previous organization or as a student.
  • A love for creative execution and storytelling.
  • 1-3 years in a customer-facing role, having demonstrated an ability to build rapport and trust
  • Passion for helping customers and a commitment to creating top customer experiences.
  • Excellent communication and presentation skills, both written and verbal.
  • Experience conducting in-person training and webinars.
  • Excellent cross-functional people and project management skills.

Meet Some of Prezi's Employees

Brett P.

Inside Sales Associate

Brett loves that, through his role at Prezi, he is able to help businesses around the world stand out from the pack and tell their stories the way they want to.

Meaghan H.

Designer

Meaghan’s goal on the Brand Team is to ensure that every design she creates for Prezi reflects the vision well and showcases Prezi’s product in the best possible light.


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