Account Manager (Junior or Senior)

Position Overview

Polaris Solutions is searching for an energetic Account Manager (AM) to join our growing technology team. The AM will manage relationships with existing clients and will have responsibility for key Polaris accounts, setting and driving towards account level objectives and ensuring defined goals are being met. The AM will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams.

The Account Manager will be involved in all aspects of Polaris’ delivery lifecycle, including contracting, consulting, project execution, support, business process outsourcing, and client management. The AM will monitor performance of the run teams, and will be held accountable for client satisfaction. The AM will be an escalation point for clients and be responsible for maintaining a positive relationship with clients.

General Responsibilities

  • Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients
  • Establish and maintain a positive client relationship
  • Balance the needs of multiple clients within the AM’s portfolio
  • Periodically distribute client surveys to measure satisfaction levels
  • Ensure account is meeting all defined metrics and objectives
  • Act as point of contact for client escalations and responsible for driving resolutions
  • Identify and market sales opportunities for new products or functionality
  • Maintain financial goals of accounts and meet revenue goals
  • Lead contracting and pricing of system customizations
  • Assist with internal IT strategy and implementation
  • Assist with identifying and developing new technology offerings
  • Provide mentorship for junior staff members
  • Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences)
  • Special projects and internal projects will also be assigned on an as needed basis

Requirements

General Requirements

  • 2-5+ years in an account management role for a SaaS based organization
  • Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus
  • Undergraduate degree or equivalent experience required (Computing / Engineering / MIS / Information Science); MBA preferred
  • Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills
  • Successful track record in growing accounts and consistently maintaining positive client relationships
  • Willingness to have a different opinion, ability to articulate thoughts and concepts well
  • Ability and willingness to attain and improve skills related to the Polaris Core Competencies
  • Experience or knowledge of pharmaceutical industry not required, but definitely a plus – Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps
  • Knowledge of specific project management methodology(e.g. PMI) and/or software development (e.g. Agile, Waterfall, etc.) preferred
  • Have willingness and preference to “roll up sleeves” and work alongside the team

Physical and Location Requirements

  • Ability to work in the office on a regular basis (core Polaris office hours are 9 am to 6 pm, Monday through Friday in the NYC office)
  • Ability to travel to client and vendor sites as needed (up to 25%)

Benefits

We offer you a career

  • While we will offer you a specific role (your starting role will be determined based on your experience), it is our goal to offer you a career. With our strong focus on personal development, we want to help you continue to grow as a professional as well as within our organization. Our model comprises of six roles: application support analyst, sr. application support analyst, support team lead, support manager, director, and partner. It is our goal to help you progress through these steps, and there are also opportunities to grow outside of our support area (e.g. development, consulting).
  • In addition, we strongly believe that being part of a small and growing team provides a great degree of freedom and independence that will result in an enjoyable and unparalleled learning experience.

Specifically we offer:

  • Very attractive salary and benefits (competitive within the technology industry)
  • An open company culture – not hierarchical
  • The opportunity to work in a growing start-up environment – with plenty of room for ingenuity
  • The opportunity to work independently
  • A career management program tailored to your development needs
  • The opportunity to learn from experienced colleagues with backgrounds in consulting and IT, who have worked for companies such as McKinsey, BCG and Accenture
  • The possibility to specialize in the fields of technology and Life Sciences
  • *Polaris is an Equal Opportunity Employer**

Meet Some of Polaris's Employees

Vanessa K.

Recruiting & Office Coordinator

Vanessa liaises between Polaris’ Human Resources and Office Management Teams. She incorporates innovative methodologies and practices that attract and retain the best IT talent from around the globe.

Divya V.

Senior Consultant

Communication is a key asset in Divya’s playbook. She tracks metrics, submits reports, and communicates other important project priorities with her Polaris teams in NYC and India.


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