Customer Onboarding Manager

2 days agoLehi, UT

Podium exists to help local businesses win. Using Podium’s technology, local businesses are able to simplify the way they build their business and modernize the way they communicate with their customers – from collecting payments, facilitating online reviews, launching marketing campaigns, and much more.

Our work and focus on local business and helping them to build thriving businesses has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video. Podium has a positive, inclusive, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride.

The Onboarding Customer Success Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Implementation Specialist also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

What you will be doing:

  • Conduct warm handoffs with sales during inbound kickoff call shifts.

  • Be the internal expert in delivering a customer’s product setup while working cross-functionally and delivering business value.

  • Outbound call to book of business and utilize SFDC case reports to stay on top of customer delivery and next action items.

  • Be a product expert and understand all setup requirements for each product and application to drive value.

What you should have:

  • Bachelor’s degree.

  • Focus on scrappiness, speed, and responsiveness to clients and internal stakeholders.

  • Proven achievement of goals and expectations formed with your manager.

  • Reflects the Podium Values: Customer Obsessed, Be a Founder, Zero Drama, Enjoy the Ride.

  • Can explain and deliver the value of Podium for their clients business.

  • Excellent verbal & written communication skills.

  • Great problem-solving skills, taking a consultative approach to finding the best solution.


  • An open and transparent culture

  • Awesome opportunities for career growth

  • 401k with a competitive matching contribution plan

  • Unlimited PTO (yes, we want you to have a work-life balance)

  • Great medical, dental, vision benefits

  • A stellar onsite gym with local professional coaches

  • Life insurance, long and short-term disability coverage

  • Paid maternity and paternity leave

  • Weekly free lunch, breakfast and delicious smoothies

  • Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Client-provided location(s): Lehi, UT, USA
Job ID: 4feb883df8d5881aced2868bb0c83f1f73e59ca85ebea7aa35e45d307f7748b6