Product Manager - Services
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.
Working at Pluralsight
At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.
And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.
Ever worked on a product where the requirements were dictated to you by stakeholders? Not at Pluralsight. We believe in Human-Centered Design, autonomous teams, and the customer breaking the tie. Which means, you will be working on a cross-functional team with a UX designer and a dev team who all share the same focus; learning from our customers and using that knowledge to decide what problems to solve and how to solve them. This is why we look for practitioners who are experienced, good at understanding people, and are driven by the love of what they do.
Pluralsight is expanding its Professional Services division. As we continue to enhance our enterprise offering, we're looking for a Product Manager focused on build out Expert Services, drive POCs against strategy and deliver high value service products based on our best in class product development methodologies.
Who you are:
You are committed to creating world-class customer experience for Pluralsight’s services products at scale.
You are comfortable establishing and evangelizing a desired end state, or outcome, and motivating others to come along
You ask detailed and specific questions, understand nuance, and challenge conventional wisdom
You care about the success of your customers and the change that their success will create in the world
You are committed to empowering other Pluralsight organizations to assist our customers
You are an excellent facilitator. You are adept at guiding a group of people towards a decision instead of making the decision for them. You have the foresight to see the right questions.
You lead with empathy, compassion and a focus on Human-Centered Design
You are tenacious about outcomes-driven development. Rather than saying, "Here's what we the company is setting out to build or do, now what impact can that make." You focus on "What impact do we want to achieve? And what things will enable that impact"
You are an outstanding communicator. You are sincere and context-seeking with the ability to communicate vision and priorities across Pluralsight.
You are an objective truth seeker. You are not driven by ego. You are committed to co-creating solutions to identified needs, data-driven decision making.
You are an ethnographer with a deep love for humanity. You invest in learning about the people we are serving and you dive deep into their genuine needs.
What you’ll own:
Setting the outcomes with your team based on Pluralsight’s mission and vision
Discovering customer needs throughout the lifecycle of our enterprise customers, from the initial engagement to implementation to renewal process
Working with internal teams to create and refine our services strategy
Communicating plans, progress, goals, and challenges effectively to product and other internal teams
Testing proposed service products cost-effectively to minimize risk while continuing to learn and deliver
Partnering with the Professional Services team during the implementation to better understand customer needs
Measuring the effectiveness of our services, focusing on primary metrics that help move our mission forward
Experience you’ll need:
5+ plus years of product management, with experience in leading services
An understanding of user research and human-centered design
An analytical approach to testing new features
Strong communication skills. Demonstrated ability to speak on a technical level and communicate clearly with developers and engineers
Strong interest in the learning, and in improving how consumers across the social sector consume and interact with our platform and content
Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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