Platform Product Manager

We are using design, service, and technology to change the way people think about medicine. We believe the best things are made by teams and rooted in empathy for our customers. We are a small, but growing company and you’ll have the opportunity to make a big impact on both the company and our customers’ lives.

The customer experience at PillPack spans a diverse array of interfaces (web, mobile, phone, chat, sms) and is powered by a suite of pharmacy systems that we designed and built. As a platform product manager at PillPack you will work on a cross-functional team to help define the product objectives and overall road-map for the pharmacy systems that power all of our consumer experiences. 

WHAT WILL YOU WORK ON EVERY DAY?

  • Optimizing the systems that drive all aspects of our consumer experience and operations.
  • Using data and customer stories, create the context necessary for everyone on the product team (engineers, designers, etc) to collaborate to define necessary KPIs and prioritize product solutions.
  • Full product life-cycle management (strategy / concept development, requirements gathering, user acceptance testing, post-launch analysis).
  • Coordinating sprint plans and milestones with engineers and designers.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

  • 3+ years of experience as a product manager, preferably working on consumer-facing products.
  • Experience defining product requirements based on a wide range of inputs, both quantitative and qualitative.
  • Excellent communication skills – you will need to work with a highly cross-functional team.
  • A solid understanding of how business, design, and technology come together to create compelling product experiences.
  • Ability to multitask and effectively prioritize critical tasks and conflicting requirements.
  • High proficiency with working with data to understand trends, manage against defined metrics, and input into product decisions.
  • Understanding of different healthcare delivery models.
  • Understanding of operations strategy and engineering.


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