Operations Analyst

WHAT'S THIS JOB ALL ABOUT?

PillPack’s Operations Engineering Team uses analytics and experimentation to drive hardware and software product decisions for our pharmacy operations. You will be responsible for identifying opportunities to improve our existing operation through software tools and analytics, as well as developing dashboards and real-time analytics to inform decision-making in our growing operations network. In this role, you will use a strong analytics background to collaborate with Operations Managers, Software Product Engineers, and analytics software vendors to understand product requirements, prioritize feature development, and design new technology applications.

WHAT WILL YOU WORK ON?

  • Designing and building analytics tools for our growing and evolving operations
  • Partnering with our operations teams to identify new workflow automation opportunities through observation and analysis
  • Driving software product decisions for feature development and prioritization to address improvement opportunities
  • Developing operations insights to drive key decisions for our business

SKILLS AND EXPERIENCE WE EXPECT FOR THIS ROLE

  • BS or MS in Computer Science, Electrical Engineering, Management Information Systems with a focus on Systems Engineering preferred, or a related technical field
  • 2+ years of experience in a relevant field
  • Experience with Python/SQL scripting, as well as data analysis and visualization
  • Strong problem-solving skills and ability to prioritize conflicting requirements
  • Excellent written and verbal communication skills and ability to succinctly summarize key findings
  • Comfortable working as both part of a high-performing, diverse team and as an independent performer
  • Ability to multitask and prioritize critical tasks and conflicting requirements with a high attention to detail


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